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Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof. This included many crucial documents and financial info. Yes, I have a backup (I think - using Windows Backup to a NAS). But this is pretty bad. Did no one in the first two rings run into this yet?
I understand (from the news) that this happens to all files in Documents that aren't synced to OneDrive. Further, the Documents folder is really an agglomeration of "Documents" from several different paths - not sure how that works, and it may or may not relate.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the same issue after the October release. MyDocuments was empty, thousands of files gone including sensitive data. I caught it because Google Backup & Sync alerted me to missing files that I'd setup to backup. Thank God I did that. It took me days to recover.
Seriously Microsoft? This wasn't 1 / 100th of a percent who were affected.
I'd have thought this would be obvious to anyone posting on Microsoft forums.
It will probably be to do with a difference between computers: there will be some common factor which causes problms on some computers. I don't know what it is in this specific case, but probably something to do with either configuration, installed software or specific hardware/drivers. It won't be anything obvious - to have got to the point of public release without being identified as a problem is likely to mean it's something obscure.
Updates which only cause problems in certain circumstances are far from uncommon - not just with Windows, but with any software. Those working in IT will come across them from time-to-time but they don't usually get reported other than on specific IT forums. The only difference here is that this particular problem has affected quite a lot of people, and has a particularly annoying impact - meaning that it's received a lot more coverage than this sort of thijng usually does.
So why are there people that have upgraded to 1809 had no problems its not just me that hasn't had issues I simply followed the instructions during the upgrade.
Turns out this user did not get 1809, her OneDrive files just dissapeared. Different issue...
i don't understand any of this i upgraded my pc to 1809 on the 4th of october i was given the option to keep my settings and files so i did and proceeded with the upgrade and i'm running windows 10 1809 without any problems could it be people chose not to keep their existing settings and files and just proceeded with the upgrade i also backup my files but as of today nothing has mysteriously deleted only what i myself have deleted so i am very baffled here why people are having problems and now microsoft have pulled the upgrade i have spoke to other people who have upgraded and neither have had these problems also there is another reason this may be happening they may have had malware on their pc that can delete files im sure microsoft will resume the upgrade very soon obviously they had cause to pull this and investigate those who are experiencing these problems i suggest running a deep scan on your pc's for malware etc
Punctuation helps... but if I get the gist, you were asked to check a check box or click ok on an item saying "keep your settings and files" when you ran the update? And you updated through Windows Update or how? I'm wondering myself now if people just didn't see that item...
