![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 90%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
What can we help you do, Sandra? Just explain it as best you can and I'll walk you through.
windows 10 (October 2018 update) (version 1809) deleted all my files
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have just updated my windows using the October update (10, version 1809) it deleted all my files of 23 years in amount of 220gb. This is unbelievable, I have been using Microsoft products since 1995 and nothing like that ever happened to me.
Files were located at C:/Users/rober/Documents/
This location is still present, with no files. All of files deleted.
I am extremely upset. Not sure what to do….please let me know.
Robert
Windows for home | Windows 10 | Files, folders, and storage
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
230 answers
Sort by: Oldest
-
Anonymous
2018-11-01T17:17:52+00:00 I don't know what i am doing
Really? Welcome to the club! It's a very big club.
At one time, nobody here knew what they were doing. But we learned, and we helped each other. We'll help you too.
Sometimes we like to mix it up a little. But that's just among ourselves, and it's just for fun anyway. We'll be on our good behavior for you.
Just explain what's going on in your own words - don't worry about getting the terminology correct.
-
Anonymous
2018-11-01T23:33:04+00:00 You have entered the twilight zone where threads are upside down these days. And, after you've submitted your post, you must refresh the screen to see it. Then, it will be on top instead of at the bottom.
Have you recently upgraded to Win 10 & lost some files? Then, the answer is in this thread - but it is sad. Those files are likely gone forever, unless you've ever backed them up.
-
Anonymous
2018-11-02T21:31:31+00:00 you think that's bad it just completely collapsed on me I just lost over 800 gig of data that will take me years to recover. I think Microsoft should have to give everyone free copies of Windows for life and assume responsibility for their screw up.
-
Anonymous
2018-11-02T21:44:24+00:00 800 GB of data that was obviously important to you ... I'm sure it was backed up.
"I think Microsoft should have to give everyone free copies of Windows for life and assume responsibility for their screw up."
In the not-too-distant future Windows will be free. It has little time remaining as a standalone product. Windows is moving to the cloud where it will be a service, like ChromeOS is now.
Much has been written here (and elsewhere) about the steps you need to take to recover your files, if they are recoverable. Microsoft did, in fact, step up.