windows 10 (October 2018 update) (version 1809) deleted all my files

Anonymous
2018-10-03T23:52:17+00:00

I have just updated my windows using the October update (10, version 1809) it deleted all my files of 23 years in amount of 220gb. This is unbelievable, I have been using Microsoft products since 1995 and nothing like that ever happened to me.

Files were located at C:/Users/rober/Documents/

This location is still present, with no files. All of files deleted.

I am extremely upset. Not sure what to do….please let me know.

Robert

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

230 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-10-04T18:30:01+00:00

    Very similar, though much less severe, issue here.  I just updated my 82-year-old mother's PC using Windows Update and it entirely wiped out her Desktop folder.  She had a narrow miss but if she didn't have someone to set up things like DropBox and periodic Macrium Reflect image backups for her she could have easily lost an awful lot of photographs and documents that are extremely important to her.  Surely this update should be pulled until the issue is investigated and remedied.

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-10-04T17:40:52+00:00

    That is really very bad behaviour for such a update.

    Microsoft does not seem to be able to deliver updates bug free. 

    Please make feature updates  voluntary!!

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2018-10-04T14:30:35+00:00

    By the way, rollback failed since the drive that it was trying to roll back to was corrupted. So far I have removed the partitions from the SSD (I actually had to go back to diskpart, and am trying to install Win 10 from scratch. It is about 60% complete at this point.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-10-04T14:27:42+00:00

    I also had my files blown away on one HD and my SSD doesn't seem to work properly. I've tried moving the SSD around to other SATA slots and see if it is a cable or something else and it seems to work OK, but not in SATA 0. 

    One issue might be a coincidence, but both things happening at the same time is a bit much for me to believe. This is on an HP i7 Envy Phoenix desktop that was working fine until this upgrade. I do have these files backed up, but need to get a working system!

    I had to boot off a windows to go USB to even start the diagnostic process from a GUI and I am still stumped as to what is going on.

    Was this answer helpful?

    0 comments