This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have just updated my windows using the October update (10, version 1809) it deleted all my files of 23 years in amount of 220gb. This is unbelievable, I have been using Microsoft products since 1995 and nothing like that ever happened to me.
Files were located at C:/Users/rober/Documents/
This location is still present, with no files. All of files deleted.
I am extremely upset. Not sure what to do….please let me know.
Robert
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The only way that the Upgrade could delete all of anyone's files would be if they downloaded it as a "clean install" instead of just allowing the Upgrade to proceed normally.
That would be (rightly) considered "user error" and is not Microsoft's responsibility.
The Upgrade/Update does not delete files.
Period.
This is not right. I did the update via the automatic update process and all of my photos in the pictures folder are gone.
With this update I DID notice that some folders APPEARED to be missing. They weren't, of course, My short cut to finding them was to open the program that makes use of them (in this case the Acrobat Reader) when the most recently used documents became visible and then I simply went to C/Users/(your abbreviated email name here) and look at the folders that turned up (which all my personal ones did) and then pin the ones I wanted to Quick Access so I wouldn't have to hunt for them again.
What I did NOT do was go insane and start screaming at Microsoft that their update had deleted my files. The update is not programmed to do that, I could program it to do that by making this a "clean install" (as I mentioned earlier) or a hardware failure could cause this.
But not the update.
whats the total space used on your hdd? you sure its gone?
The only way that the Upgrade could delete all of anyone's files would be if they downloaded it as a "clean install" instead of just allowing the Upgrade to proceed normally.
That would be (rightly) considered "user error" and is not Microsoft's responsibility.
The Upgrade/Update does not delete files.
Period.
the day when people will understand that Windows passes are time to make these products non-functional and buggy paid and that there are more stable and bug-free operating systems such as Ubuntu or debian which also have graphical ininterface and bahje have auras all won. https://ubuntu-fr.org/telechargement
