windows 10 (October 2018 update) (version 1809) deleted all my files

Anonymous
2018-10-03T23:52:17+00:00

I have just updated my windows using the October update (10, version 1809) it deleted all my files of 23 years in amount of 220gb. This is unbelievable, I have been using Microsoft products since 1995 and nothing like that ever happened to me.

Files were located at C:/Users/rober/Documents/

This location is still present, with no files. All of files deleted.

I am extremely upset. Not sure what to do….please let me know.

Robert

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2018-10-07T04:22:13+00:00

    I am wondering if this issue has anything to do with the addition of OneDrive to the Storage Sense utility (Settings->System->Storage) in the October 2018 Update, which will delete locally-stored files that haven't been opened for a set number of days.  I am also wondering if those who lost files had Storage Sense turned on prior to the update, and those who did not lose any files had it turned off.  Thinking even further, could it be that the update process is turning it on by default with a value for the number of days which is causing the utility to remove files?

    I thought that may be to blame, but storage sense is not enabled.  Still, maybe something on the back-end caused.  At least I had my backup from my imaged drive so a simple USB attach of an external drive has me back.  I'm sure this will be another MSFT epic FAIL -- wreaks of the 'fun' we all had during the Windows ME era  :|

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  3. Anonymous
    2018-10-07T02:41:21+00:00

    That was excellent to keep backups. And, right, C:\Windows.old has been skimpy since 1803.

    (1) Did you have a file or folder on the Desktop greater than 5 GB (i.e., OneDrive default capacity)?

    (2) Was anything moved to "C:\Users<Username>\OneDrive\Desktop"?

    My theory is that the 1809 upgrade decided to "protect" the Desktop, Pictures, & Documents contents by moving them from "C:\Users<Username>" to same named folders in OneDrive. But, if there was a file greater than would fit

    • I think all was lost.

    That setting is at...

    (1) Right-click the OneDrive icon in the Tray, & click Settings. (Wait a tad for it to show.)

    (2) At the Auto Save tab, click Update Folders.

    Good guess and sound logic, but given the unique folder redirection established, OneDrive sync is not supported, so no -- nothing in there, no Auto-Save established, and no large files were stored.:

    Just a (selective) wipe, so it seems, of my (non-folder redirected) C:\users\rcurtis\desktop.  Certainly will be interesting to see if MSFT can expound on any semblance of logic as to what/when/why files are deleted...

    ... but something tells me we'll continue to wonder... 

    I'd like to hear an official MSFT explanation too. I should stop theorizing soon.

    But I can't quite tell whether your settings is saying all 3 folders are ineligible for protection or just the Documents folder. I turned off protection for the Desktop, & my settings looked like this...

    I had to close that, reopen, & select Desktop to see...

    (1) Can you select Desktop in that settings screen & get a "Start protection" button?

    (2) Is there a file on the Desktop >5 GB (or even >20 GB)?

    (3) What about the other ineligibilities mentioned in here...?...

    https://support.office.com/en-us/article/sync-your-documents-pictures-and-desktop-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

    Sync your Documents, Pictures, and Desktop folders with OneDrive

    In my case, I had set protection for all 3 of those folders while still in 1803. The upgrade deleted none of my files, but none were ineligible to be protected.

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  4. Anonymous
    2018-10-07T01:51:35+00:00

    I am wondering if this issue has anything to do with the addition of OneDrive to the Storage Sense utility (Settings->System->Storage) in the October 2018 Update, which will delete locally-stored files that haven't been opened for a set number of days.  I am also wondering if those who lost files had Storage Sense turned on prior to the update, and those who did not lose any files had it turned off.  Thinking even further, could it be that the update process is turning it on by default with a value for the number of days which is causing the utility to remove files?

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  5. Anonymous
    2018-10-07T01:23:23+00:00

    That was excellent to keep backups. And, right, C:\Windows.old has been skimpy since 1803.

    (1) Did you have a file or folder on the Desktop greater than 5 GB (i.e., OneDrive default capacity)?

    (2) Was anything moved to "C:\Users<Username>\OneDrive\Desktop"?

    My theory is that the 1809 upgrade decided to "protect" the Desktop, Pictures, & Documents contents by moving them from "C:\Users<Username>" to same named folders in OneDrive. But, if there was a file greater than would fit

    • I think all was lost.

    That setting is at...

    (1) Right-click the OneDrive icon in the Tray, & click Settings. (Wait a tad for it to show.)

    (2) At the Auto Save tab, click Update Folders.

    Good guess and sound logic, but given the unique folder redirection established, OneDrive sync is not supported, so no -- nothing in there, no Auto-Save established, and no large files were stored.:

    Just a (selective) wipe, so it seems, of my (non-folder redirected) C:\users\rcurtis\desktop.  Certainly will be interesting to see if MSFT can expound on any semblance of logic as to what/when/why files are deleted...

    ... but something tells me we'll continue to wonder... 

    And no, I can't setup protection on any of those folders given folder redirection that is in effect.  And I never used this function under 1803.  Good thought by BarryG_961, but storage sense was not enabled and I don't do any syncing with OneDrive -- just selective (manual) copies.  Given I had a backup from 3 days prior and restored my deleted files, the largest file in that wiped folder is a ~290MB zip file.  All the other items in there are under 5MB.  The other 'special' folders were unaffected -- no data lost from Pictures, Videos, or Documents - just C:\Users\rcurtis\desktop (a simple folder named like a 'special folder' but not a special folder.

    None of the other exceptions noted in the OneDrive sync articles you noted come into play - other than the 2nd bullet under "Fix problems with folder protection" given the aforementioned folder redirection (redirected and sync'd to a network share which is likely why none of my 'special folders' were affected.   The C:\users\rcurtis\desktop folder that was wiped was not my actual desktop (i.e. the 'special folder'), it's just a named folder I created and named it desktop.  My actual 'desktop' is one of the redirected folders and was not impacted.

    Based on some other posts on this forum, I ran an exhaustive check of all folders (nothing hidden) and there was no hint of any of my wiped files, and no hint of any other 'Desktop' folder out there in some rogue, MS created folder, or even Windows.old -- which is where MSFT should be dumping anything it touches for this upgrade.  And given the recent post by jjo1FF regarding a true 'upgrade' vs. clean install, this was truly an upgrade leveraging the Windows Updater applet -- as I have done in the past with previous Win10 Creator Builds.

    Despite having my files from my imaged drive backup, this is still deplorable -- MSFT should NEVER be touching personal data/folders/files, unless, after prompting and warning during a true 'clean install'.  I would love to understand the logic as to why, but sadly, this will be yet another perplexing head-scratcher and a prime example of poor QA testing with UX in mind.

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