have any of you actually compared before and after hdd space used? if it is still the same size the files are there. nobody claiming lost files has answered that...
I did, and I can confirm that there is a difference. In my case more the 100GB.
windows 10 (October 2018 update) (version 1809) deleted all my files
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Anonymous
I have just updated my windows using the October update (10, version 1809) it deleted all my files of 23 years in amount of 220gb. This is unbelievable, I have been using Microsoft products since 1995 and nothing like that ever happened to me.
Files were located at C:/Users/rober/Documents/
This location is still present, with no files. All of files deleted.
I am extremely upset. Not sure what to do….please let me know.
Robert
Windows for home | Windows 10 | Files, folders, and storage
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
230 answers
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Anonymous
2018-10-05T07:28:39+00:00 -
Anonymous
2018-10-05T05:48:56+00:00 I have been going through my small business updating test PC's using the ISO, making sure to click the "keep all my files" setting. On the 5th PC, the contents of the Documents folder were deleted, while the rest of the user profile (Desktop, AppData), etc remained.
The descriptions of the problem reported are accurate. The customer dissatisfaction is definitely justified here. It's by far the worst Windows update bug I've ever encountered, and I'm a long time user from the MS-DOS days. The local Documents folder should not be corrupted by the upgrade process.
I'm running backups on every Win10 machine now, since I am fearful of this 1809 update.
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Anonymous
2018-10-05T01:37:11+00:00 Robert,
Do you use One Drive ?
Do you have a folder like:
C:\Users\rober\OneDrive
Does it perhaps have subfolders like "Documents" and "Pictures", etc.
If so, what's inside those folders?
That's what I wanted to say. Unfortunately, Robert is missing 220 GB - & OneDrive only holds 5 GB unless more was purchased. (Can it be MSFT gave him the extra real estate & plans to send him a bill?) But maybe the upgrade did the following automatically.
Before my upgrade to 1809 (still in 1803) - I had set Desktop, Pictures, & Documents to go to OneDrive. That's at "OneDrive Settings, Auto Save tab, Update folders button". That moved the contents of those folders from C:\Users<Username> to corresponding folders in C:\Users<Username>\OneDrive. The C:\Users<Username> folders remain, but are empty. Any content previously in any of the OneDrive folders also remained, was not wiped out.
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Anonymous
2018-10-05T01:32:33+00:00 Huh. That's different from what I experienced. Sorry to hear that. (Also, they're not available under C:\Windows.Old either?!?!)
No, unfortunately not. And after returning to an older version of Win (like recommended by MS stuff) there is no Windows.old...
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Anonymous
2018-10-05T01:23:24+00:00 Huh. That's different from what I experienced. Sorry to hear that. (Also, they're not available under C:\Windows.Old either?!?!)