as in the case of my Alienware, it took us awhile to finally get it back to windows 8, the hard drive still had windows 10 on it and could not be removed from the hard drive. My computer now that has crashed after the update-----we can not get into it at all. If I could go to Control panel I would be thrilled, but even Microsoft can not get past the blue screen. Not to mention the other day they had me go in a change the Boot process on option 1 and then they tried that again today and that boot page was totally different than it was the day before.
I have no idea why the computer Euif ( think that was what the page was called) is different than it was the other day, but none of the listings on Option 1 is the same