Windows 10 October update now available

My PC updated to October update auromatically last evening and after around 8 hours of shutting down it won’t boot anymore. After a few hard resets i tried to boot safe mode but that didn’t work either. I don’t trust that a reinstall will keep my personal files so I’m very worried. What to do?

I’m not an insider and I haven’t chosen to update anything manually.

....This afternoon at about 2:36 pm.I tried to do a test with 3 documents (word, excel, ppt) as below pictures I saved in "download folder" then I did shutdown my laptop after working

And now, at 8:40 pm tonight, I opened my laptop again, checked & saw that all 3 documents in this download folder gone! Lost all !

Now I save my documents in back-up drive.

Hope the root cause found out to have an new updates to fix this by Microsoft Technical Team soon!

Many thanks

Sincerely

Jenny, sorry I wasn't trying to say you had made a mistake and wasn't aware you had seen it already. It's difficult to read through 160+ replies and catch all responses from one individual.

As you've seen the blog then that's fine.

I agree with you that most issues are down to user settings (but not their fault) but some settings clash with the updates. I've been in the Insider program for some time and have a machine running the latest. I read the Insider Preview forum on a regular basis and don't recall any mention of lost files during the build changes to 1809.

tonight a "level 3" Microsoft support tech contacted me to try and recover missing files. he did some type of ntfs scan took him about 30 minutes and i got a big sorry cant help you, your files are gone.

this is ****

Hi,... 

Noted with thanks

Regards,

I was not trying to say that. I and we all should use windows update only to install updates. What I said to install manually was the feature updates[The update that changes the entire version which sizes upto 3 GB]

ONLY. What I recommended was to DOWNLOAD AND INSTALL THE ISO FOR THE LATEST FEATURE UPDATE FROM THE OFFICIAL MICROSOFT SITE MANUALLY RATHER THAN WINDOWS UPDATE.

But for other updates[cumulative update definition update office updates] Please use the windows update.

Windows update determines which is best for our pc and what our pc needs. I too used windows update only to install the recent cumulative update 17763.55.

Even if you decide to upgrade or install a fresh copy, YOU CAN USE THE ISO WHICH YOU CREATED USING THE MEDIA CREATION TOOL. Its very useful later to correct your pc if you had problems and errors. With that ISO you can upgrade your pc Whenever you want

That's why I recommend TO DOWNLOAD AND INSTALL MANUALLY ONLY THE TIME WHEN WINDOWS RELEASES ITS FEATURE UPDATE NOT FOR OTHER UPDATES

Hope it helps...……..

Hi,...

Thanks for guidelines and recommendations. Unfortunately, I don't have ISO, I just bought the laptop about last 3 months, window licence installed its.

About early last week, I updated directly from window updates, and now just noted about this issue. Lucky I had back-up before updates, so it may be not a big problem for me. But hope the problem will be fixed soon by Microsoft team !

Many thanks,

Regards,

Giap