Oh I do so appreciate the link you sent me. I have looked at it and saved it. My problem is that they crashed the system. Noone can get it back up, so even though they added files to my desk top before it crashed, I can not get back in the computer at
all. Today again I was on the phone with them and they went thru the very same steps even though I told them we had already done it and once again could not get the computer up, and another hang up from Microsoft.
On the link you sent I plan on writing, perhaps they can help somehow. Thank you again for the link and like some of the people who wrote on that link, Microsoft did not mention this or suggest any new tool-----just the same message to me....."We can not
find why your computer is not responding to what we are doing...let us put you on hold...….Click'
Your welcome :) The best thing to do is to grab a spare hard drive, take the sata cable from your original drive and hook it to the temp Drive, If you can't locate an image of 1803, you can temporarily load 7 or 8, no need to register, once its up and running,
power down, plug your original drive in along with the temp drive, boot from the temp drive, then you will be able to access your original drive and search for your files, copy them over to the temp drive or a external usb drive. Once you got all that, Disconnect
the temp drive, reconnect the non bootable drive and try to install 1803 or an earlier version of windows, and copy the data over, copy, versus move. Feel free to email me with questions, include screen shots or take pics with your phone and email em to me.
I'm at ******@outlook.com