Files not synced - OneDrive

Anonymous
2018-10-18T01:21:02+00:00

I am having an issue with my OneDrive synch client (they newest version) that says all files are synched, yet in the documents folder the icons do not match (and appear that the documents are not synched).  I spent 30 plus hour on the phone with Office 365 (who made matters worse at first) but then we've been able to determine with a second windows profile created (i.e. what you login windows with) that this does not occur.  They told me to contact the windows team to have them investigate my profile on the back end (i.e. their servers) as my account might have issues.  I then contacted the windows team (and asked for a supervisor) and this person (even after looking at the exact email from the Office 365 team stating my windows ID likely was corrupted) refused to help except to just delete the ID entirely.  Given this windows login ID is tied to a bunch of documents, etc. on this computer, it seems like there has to be another option.  Or how do I copy everything over to the new ID?  

***Modified the title Issue with Windows Login ID - according to Office 365 Windows team needs to fix (they say nothing they can do)***

Windows for home | Windows 10 | Files, folders, and storage

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  1. Craig Long 18,635 Reputation points
    2018-11-01T02:22:06+00:00

    Could you give us a screenshot that shows some files with sync icons?  So far all you have shown us is your folder sync icons.  I want to see your file sync icons if you don't mind doing a screenshot.

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  2. Anonymous
    2018-11-01T03:07:45+00:00

    Thanks.

    I don't know what's up with Office - how that relates to the problem - is it like the test profile?

    I'm thinking the original MSFT profile & the test profile each have a separate set of OneDrive offline folders linking to the same OneDrive site. I doubt they each always try to sync - but each does so only when respectively signed in. Then, the one signed in gets updated for what the other did.

    (a) When signed in to the test account - can he even see the Status icons of the original profile?

    (b) If so, I guess maybe they could have double-arrows, if signed out before syncing was completed.

    But the problem existed in his original profile before the test profile (which works) existed. So - I'm still really confused (unless that Office situation does it).

    I do want to know whether the folder sizes match precisely when signed in to one then the other.

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  3. Craig Long 18,635 Reputation points
    2018-11-01T03:20:18+00:00

    When you sign into a Windows User Account profile it should sync up to OneDrive in less than a couple of minutes if things are working correctly.  If his test profile works then why not just use that one? 

    I assume his test profile is another Windows User Account profile.  Not a different Microsoft account?

    Like I have a guest account and one for someone else on this computer.  I can also have another one for myself I think.

    I go to Settings > Accounts  > Family and other users to set up another account.

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  4. Anonymous
    2018-11-01T03:32:00+00:00

    He'd have to get it to match the original profile. That might mean some reinstalls & settings fiddling. He's got odd folders in his OneDrive. Notice the starting letters of "A", "B", & "C", & he's said they are big...

    I suppose you are right, it is a second profile using the same Microsoft account. Therefore they share the same online OneDrive account. But I presume they each have their own set of offline folders in separate OneDrive folders.

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  5. Craig Long 18,635 Reputation points
    2018-11-01T10:52:21+00:00

    I guess the data would take up twice as much local space if you have two profiles.

    But he can just unlink his corrupt profile from OneDrive and delete the local files.

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