Files not synced - OneDrive

Thanks again!    I am not sure I completely understand this point on the Auto Save and how this affects the icons.  All of my folders have synch icons - the icons are just not correct (for some reason my screen shot did not show - let me try again).  The ones that appear to be synching are in fact completely synched - it's just an icon error. . 

I don't think I turned on the "Auto Save" in the protected files, but my understading from MS Office was that this was on by default.  I went back and re-clicked on this and it does not appear to change anything.  I should note however, that the "Auto-Save" actually matches what you choose in the file selection part:

Also - I don't know that the folders are out of OneDrive when you choose to "Always Keep on this Device" as they appear in both places for me.

Thanks Craig!  With the 30 hours with Office 365 they did link and then unlink my accounts (not something I would suggest either), take every piece of Office 365 off my computer, reinstall all programs (including uninstalling and reinstalling the OneDrive synch client) and the issue is still there.  The failure only appears when using my primary Windows login - that's how we know the issue is with the Windows login (given the "dummy" account created).   I use that same Windows login for other logins as well

• so the Windows "solution" to delete it entirely instead of filing a ticket to investigate what is likely some sort of corruption or a profile that just needs to be "re-set" or "resynched" on their backend is a bit crazy.  I had a similar issue years ago when the windows login was causing other issues (and they had to fix it on their back-end). 

What I was hoping for was that a MS Windows manager would actually pay attention to this and file the ticket.  Any ideas on how to actually get a competent windows expert on the phone (I asked for a supervisor and he was even worse)?  The "supervisor" in addition to just  wanting to delete my Windows profile entirely also said that Sticky Notes was on Office 365 product (and it's the Windows team as Office 365 has told me multiple times) and basically told me as well on that to just wait for the 1809 build to come out to fix the 1803 Sticky Note issue since "he hadn't heard about the problem" and offered no other solution.  My Sticky Notes now just completely crash any time they are opened.  Not sure if those are in fact saved somewhere locally that uninstalling and re-installing those will not cause all of my Sticky Notes to disappear (I have another thread going on that one - but no response on that question there).  All and all brand new computer (now 3 months old) that has had never ending MS issues since the day I bought it.  Probably logged over 100 hours on the phone with incompetent MS "technicians".   The Office team punts to the Windows team, the Windows team punts to the Office team - really crazy.

Craig, 

Thanks!  You can synch two different accounts (there is an option to login with your business or personal), but that is not actually what I am referring to.  I am just "synching" one account - signed in with one account.  However, to sign on to Windows at all (i.e. when you first login to your computer) you need to use a windows login - that login unfortunately can't be a Office365 business account, but should not normally cause problems with your OneDrive synch.  The icons are perfectly fine with "road tested" with a second windows login and appear correctly synched with all icons matching.  That is why after 30 hours with Office 365 then could deterimine that my windows login profile must be "corrupted" or have issues.   For some reason my screen shots appear not to have posted below, but you can see that the issue is with the icon status showing not synched on some files when they are actually synched (and appear this way if signed in with another windows profile on the same computer).  Ultimately, what I need help with is getting someone from the Windows team to actually re-synch my profile on the back-end or filing some sort of ticket to investigate my windows login.  I can't find a competent person on the Windows team yet  - after 3 calls.  Yet, Office 365 clearly has put this in their notes as the problem after all the invetigative work they did.  Windows just wants to punt it back to Office 365 as the individual in this thread once again did.

Craig - yes the OneDrive for business does synch differently than yours - it synchs the way that PCR's does as well.

I found this: 

https://support.office.com/en-us/article/sync-your-documents-pictures-and-desktop-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

***Important:***When you stop protecting a folder, the files that were already protected by OneDrive stay in OneDrive. If you no longer want those files in OneDrive, you'll need to move them to a local folder on your PC yourself. Any new files you add to that folder on your PC won't be protected by OneDrive.