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I am having an issue with my OneDrive synch client (they newest version) that says all files are synched, yet in the documents folder the icons do not match (and appear that the documents are not synched). I spent 30 plus hour on the phone with Office 365 (who made matters worse at first) but then we've been able to determine with a second windows profile created (i.e. what you login windows with) that this does not occur. They told me to contact the windows team to have them investigate my profile on the back end (i.e. their servers) as my account might have issues. I then contacted the windows team (and asked for a supervisor) and this person (even after looking at the exact email from the Office 365 team stating my windows ID likely was corrupted) refused to help except to just delete the ID entirely. Given this windows login ID is tied to a bunch of documents, etc. on this computer, it seems like there has to be another option. Or how do I copy everything over to the new ID?
***Modified the title Issue with Windows Login ID - according to Office 365 Windows team needs to fix (they say nothing they can do)***
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Unfortunately - that is not the issue. It is checked (and MS Office tried checking and unchecking that). The issue is literally something screwy with my Windows profile that . Logged in with a "test" Windows profile does not have the issue. I just can't seem to get anyone in Windows to reseach and re-synch my profile (same thing- different profile happened years ago and they had to re-synch or re-set my Windows profile).
When you go to the OneDrive Settings > Settings > Files On-Demand you should have "Save space and download files as you use **them"**checked. In my opinion the syncing works much better that way. You can still keep all files on your device if you want.
From looking at your sync icons I suspect that you don't have the Files On-Demand activated.
I do recall Protection for my Desktop, Pictures & Documents folders was off for me when that feature first appeared (in 1803, I think). I turned it on after upgrading to 1809, & the full contents of those 3 folders moved from "C:\Users<Username><Folder name>" to "C:\Users<Username>\OneDrive<Folder name>". The original folders are still there, but empty.
OK. I'll turn Protection back off for Desktop & Pictures. Ah, it puts up this requestor...
So - right - the folders & contents remain on OneDrive (for one to fuss about oneself). New stuff gets saved back in the old location. Here is the original location before & after making a new picture (with the Snipping Tool)...
That shortcut (& the 3 folders also with a shortcut inside, but no files) got put there in the act of turning off Protection. It opens the OneDrive Pictures folder. But there are 3 other folders in OneDrive\Pictures that did not get copied. I don't know what's up with that.
Anyway... I'm going to manually cut/paste the full contents of OneDrive\Pictures & OneDrive\Desktop to their counterparts in the Users<Username> folder. I don't really see why I was protecting those two in the first place anyhow. I will delete the shortcuts too.
OK. Now I've found this...
What do the OneDrive icons mean?
As you say, that circular double-arrow icon means changes are being processed...
"
OneDrive will also check for other file or folder changes and may show "Processing changes". If OneDrive shows “Processing changes" for a long time, it could be because you have an online file open, a very large file syncing, a lot of files stuck in a queue. To help resolve these problems, read OneDrive is stuck on “Processing changes".
"
It links to this...
OneDrive is stuck on “Processing changes"
Read through it, & post back any further question &/or results. I hope it leads to a cure.
Thanks! Yes - the Windows login is what you have to use to login to your computer when you first turn it on (i.e. what gets set up when you first get a new computer). MS has not yet allowed this to Windows login to be the same as your Office 365 Business account (sort of a flaw that they should fix) unless you buy the Enterprise edition of Windows. My problem is not with the 3 icons that you show above, but with the "synch still pending icon" - I tried to insert the screen shot again as it did not seem to insert properly earlier. Even though it apears as if the folder is not synched, it is actually synched. So it's some odd icon statut error (which is rather annoying). If you go to the OneDrive itself, it will say "all files synched" so they actually are synched. Hope this makes more sens with the screen shot in here again.
