Files not synced - OneDrive

Anonymous
2018-10-18T01:21:02+00:00

I am having an issue with my OneDrive synch client (they newest version) that says all files are synched, yet in the documents folder the icons do not match (and appear that the documents are not synched).  I spent 30 plus hour on the phone with Office 365 (who made matters worse at first) but then we've been able to determine with a second windows profile created (i.e. what you login windows with) that this does not occur.  They told me to contact the windows team to have them investigate my profile on the back end (i.e. their servers) as my account might have issues.  I then contacted the windows team (and asked for a supervisor) and this person (even after looking at the exact email from the Office 365 team stating my windows ID likely was corrupted) refused to help except to just delete the ID entirely.  Given this windows login ID is tied to a bunch of documents, etc. on this computer, it seems like there has to be another option.  Or how do I copy everything over to the new ID?  

***Modified the title Issue with Windows Login ID - according to Office 365 Windows team needs to fix (they say nothing they can do)***

Windows for home | Windows 10 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-11-03T22:49:46+00:00

    Ok - super odd.  MS kept not allowing me to post again (or wanted me to create a different user name with my already logged in MS profile) so not sure if this will work).  These files are in the exact folder that appears as not synched (or "still synching") yet when you go into the folder, the individual files are synched.  Again, pointing to some odd issue.   These folders are inside the file that shows as still "synching" (there are hundredes of individual files - but they all show the same status as the sample here).  The problem is at the "folder" level.  

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  2. Anonymous
    2018-11-03T21:17:37+00:00

    You've got it covered with the backups. The gaming computer, of course, must not have done a "free up space" on the file you hope to recover. Also, OneDrive will keep a file in its Recycle Bin for 30 days max (maybe just 3 days, if the Bin is full)...

    https://support.office.com/en-us/article/restore-your-onedrive-files-48cc6a72-1aca-412c-a670-e6f5b563c1c6?ui=en-US&rs=en-US&ad=US

    Restore your OneDrive files

    I'm glad your syncing problem is resolved. I did have an "x" icon on one file once, myself, but can't seem to find it now.

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  3. Craig Long 18,635 Reputation points
    2018-11-03T07:47:49+00:00

    I have a second computer, a gaming PC, with all files synced to it.  It is usually OFF except when I want to backup files and do Windows Updates.  I don't game much anymore.  I use it for video editing.  So if I need to restore a file I can just go to that computer and pull the ethernet cable before I turn it on.  But deleted files are always in the online recycle bin.  And I have older backups hidden away.

    I believe it's just OneDrive that needs a bit of tweaking.  I've had trouble with OneDrive not syncing in the past but not too much anymore.  I have everything checked at One Drive Setttings > Settings and it seems to be working fine that way.

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  4. Anonymous
    2018-11-02T21:59:21+00:00

    I like it on as well. The drawback is that you've got only one copy of any particular file after you have clicked "free up space" on it. That will be the copy that remains at the site. But I keep backups of important stuff on external media anyway.

    Would be nice to hear back from OP. But I suppose he just wants a real Microsoft personage to resync his OneDrive account - & he has given up trying to find one here.

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  5. Craig Long 18,635 Reputation points
    2018-11-02T07:04:27+00:00

    I just need confirmation that he really did turn on Files-On-Demand.  In my opinion keeping that enabled improves syncing ability.  I have had syncing problems when I didn't turn that on.

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