cannot save word files after 1809 update

Anonymous
2018-10-03T20:24:23+00:00

my computer has just updated to 1809. now it seems i cannot save any files in Word. i am using Word 2013...

Any ideas what i can do?

Thanks

Windows for home | Windows 10 | Windows update

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  1. DaveM121 934.5K Reputation points Independent Advisor
    2018-10-03T20:34:12+00:00

    Hi dk_is

    Thank you for that detail . ..

    Please explain exactly what happens when you click location or save, does that save dialog just freeze, or does it close without saving your file?

    Please try this:

    Open Windows Defender Security Center

    Go to Virus & threat protection - Virus & threat protection settings

    Scroll down to Controlled folder access

    Turn that feature off temporarily, can you then save a file in Word?

    If so, from there, you can add Word 2013 to the list of safe or allowed apps to prevent them from being blocked

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  2. Anonymous
    2018-10-03T20:40:23+00:00

    when i click the location or save - nothing happens. no error message or anything... i can go back to the file, but just cannot save it...

    controlled access folder was off by default.

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  3. Anonymous
    2018-10-03T21:03:46+00:00

    did repair. still no change...

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  4. Anonymous
    2018-10-03T21:19:42+00:00

    also unable to save to onedrive locations... let me log in, but not to open up a save location...

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  5. Anonymous
    2018-10-03T22:42:28+00:00

    Just wanted to say that I, too, am suffering from this dreadful issue, which started occurring only after I updated my machine to Windows 10 version 1809 earlier today.

    Symptoms:

     - All other Microsoft Office programs appear to be running fine, just like before, except for Word (2016 and 2019, doesn't matter which version)

     - I can open any Word document (.doc, .docx, etc.) and edit it without issue, but clicking the "Save" icon does nothing, likewise for "CTRL+S"

     - When trying to choose a save destination folder through "Save as", clicking "Browse" does nothing

     - When closing any Word document, I get the following prompt: "Want to save your changes to "(document name)"? If you click "Don't Save", a recent copy of this document will be temporarily available.", but clicking "Save" does nothing and "Don't Save" simply closes the document without saving it

    Already tried:

     - Uninstalling Microsoft Office 2016 and re-installing Microsoft Office 2019 from scratch (no success)

     - Disabling "Controlled folder access" from within Microsoft Defender Security Center (was already turned off by default)

     - Adding WINWORD.exe as a an "Allowed app" through "Controlled folder access"

    Is there anything else that can be done about this, since this never happened to me before and it's keeping me from working! :(

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