cannot save word files after 1809 update

Anonymous
2018-10-03T20:24:23+00:00

my computer has just updated to 1809. now it seems i cannot save any files in Word. i am using Word 2013...

Any ideas what i can do?

Thanks

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-10-03T20:40:23+00:00

    when i click the location or save - nothing happens. no error message or anything... i can go back to the file, but just cannot save it...

    controlled access folder was off by default.

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  2. DaveM121 934.5K Reputation points Independent Advisor
    2018-10-03T20:34:12+00:00

    Hi dk_is

    Thank you for that detail . ..

    Please explain exactly what happens when you click location or save, does that save dialog just freeze, or does it close without saving your file?

    Please try this:

    Open Windows Defender Security Center

    Go to Virus & threat protection - Virus & threat protection settings

    Scroll down to Controlled folder access

    Turn that feature off temporarily, can you then save a file in Word?

    If so, from there, you can add Word 2013 to the list of safe or allowed apps to prevent them from being blocked

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  3. Anonymous
    2018-10-03T20:33:48+00:00

    powerpoint works, word does not...

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  4. Anonymous
    2018-10-03T20:30:32+00:00

    yes, i am able to open and edit, just not save. 

    they are local files. 

    it open the save dialog box, but nothing happens as i click the location or save...

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  5. Neil D 34,310 Reputation points Volunteer Moderator
    2018-10-03T20:28:01+00:00

    What happens when you try, is there an error message.

    Try to repair your Office install. Open Apps and Features and look for Office 2013 in the list, select it and then Modify. This should open the install dialog and you can select Repair.

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