Windows 10 audio stops working after installing Intel Smart Sound Technology driver (version 09.21.00.3755)

Anonymous
2018-10-13T01:18:55+00:00
Earlier this week, Intel unintentionally released version 9.21.00.3755 of the Intel Smart Sound Technology (ISST) Driver through Windows Update, and inadvertently offered it to a range of devices running Window 10 version 1803 or 1809. If your device contained<br> a compatible audio driver, the new driver overrode it and caused audio to stop working.<br><br><br><br><br><br>We are working with Intel to resolve this issue, and as soon as we learned of the issue on October 11, we made sure the driver was no longer being offered through Windows Update. If it was already installed on your device, you will need to uninstall the<br> driver using the following instructions.<br><br> <br><br>  <br><br><ol><br><li><span style="color:#333333">From the Start menu, type <strong>Device Manager </strong><br>in the search box. Select <strong>Device Manager</strong> from the search results.</span></li><li><span style="color:#333333">Find and expand <strong>Sound, video, and game controllers.</strong></span></li><li><span style="color:#333333">Look for a Realtek device, or a device that has a yellow triangle with an exclamation point.</span></li><li><span style="color:#333333">Click on the device to select it.</span></li><li><span style="color:#333333">Go to the Device Manager <strong>View</strong> menu, and then select<br><strong>Devices by connection</strong>.<br><br><br><br></span><a href="https://learn-attachment.microsoft.com/api/attachments/048ccab5-e448-412c-b600-b4b3aea9fe18?platform=QnA target="_blank" rel="noreferrer"><img src="https://learn-attachment.microsoft.com/api/attachments/048ccab5-e448-412c-b600-b4b3aea9fe18?platform=QnA style="color:#333333"><br><br></span></li><li><span style="color:#333333">Look at the controller device - this should be called<br><strong>Intel Smart Sound Technology driver version 09.21.00.3755.</strong></span></li><li><span style="color:#333333">Right-click the controller device.</span></li><li><span style="color:#333333">Choose <strong>Properties.</strong></span></li><li><span style="color:#333333">You should get a dialog like below. Click on the <strong><br>Driver</strong> tab as shown:</span></li></ol><br>  <br><br>  <br><br> <br><br>  <br><br>10.  If the driver version is<br>9.21.0.3755, you have the driver that was sent to you incorrectly. <br><br>11.  Click Uninstall Device. You will get a popup asking if you want to remove the driver. <br><br>  <br><br> <br><br>  <br><br>13.  Check the<br>checkbox as shown, so the driver will be removed. <br><br>14.  Click<br>Uninstall. <br><br>15.  When the driver is uninstalled, reboot your system. <br><br>16.  Your audio (speakers and headphones) should work after the reboot.
Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-10-16T00:30:56+00:00

    Im having a problem where my speakers or headphones wont show up in playback devices. Ive tried turning on show disconnected devices and show disable devices but nothing shows up. I need a fix, if anyone can help

    please

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  2. Anonymous
    2018-10-15T17:55:14+00:00

    I had tried it in the past, but it didn't work for my device. I ended up sending it in for service.

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  3. Anonymous
    2018-10-15T15:03:40+00:00

    I was not able to get an tool to work but Last Night I turned my Computer on and the sound is working and the Red X is Gone - No Clue what fixed it but I am VERY HAPPY!!!

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  4. Anonymous
    2018-10-15T14:14:31+00:00

    Aside from uninstalling the said driver. You can manually update it.

    Right click Intel Smart Sound Technology driver> Choose update driver > Click "Browse..." > Let me pick from a list of drivers > Uncheck "Show compatible hardware" box > Click/Choose "Microsoft "as the Manufacturer > Choose/Select "High Definition Audio Controller" > Click Next > Follow the prompt.

    After this, try playing a sound on your PC.

    Regards,

    Meta.Cosmos

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  5. Anonymous
    2018-10-15T03:34:08+00:00

    Well there are many cases which having the same issue, this is likely to be on Windows 10 1803 build 17134.345. If you are having this issue, please uninstall any drivers of the audio you are having on your system and download the latest driver update from the manufacture. 

    Hp have the Support Assistant to scan and check your driver effortlessly, I think you can try it out.

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