Windows 10 audio stops working after installing Intel Smart Sound Technology driver (version 09.21.00.3755)

Anonymous
2018-10-13T01:18:55+00:00
Earlier this week, Intel unintentionally released version 9.21.00.3755 of the Intel Smart Sound Technology (ISST) Driver through Windows Update, and inadvertently offered it to a range of devices running Window 10 version 1803 or 1809. If your device contained<br> a compatible audio driver, the new driver overrode it and caused audio to stop working.<br><br><br><br><br><br>We are working with Intel to resolve this issue, and as soon as we learned of the issue on October 11, we made sure the driver was no longer being offered through Windows Update. If it was already installed on your device, you will need to uninstall the<br> driver using the following instructions.<br><br> <br><br>  <br><br><ol><br><li><span style="color:#333333">From the Start menu, type <strong>Device Manager </strong><br>in the search box. Select <strong>Device Manager</strong> from the search results.</span></li><li><span style="color:#333333">Find and expand <strong>Sound, video, and game controllers.</strong></span></li><li><span style="color:#333333">Look for a Realtek device, or a device that has a yellow triangle with an exclamation point.</span></li><li><span style="color:#333333">Click on the device to select it.</span></li><li><span style="color:#333333">Go to the Device Manager <strong>View</strong> menu, and then select<br><strong>Devices by connection</strong>.<br><br><br><br></span><a href="https://learn-attachment.microsoft.com/api/attachments/048ccab5-e448-412c-b600-b4b3aea9fe18?platform=QnA target="_blank" rel="noreferrer"><img src="https://learn-attachment.microsoft.com/api/attachments/048ccab5-e448-412c-b600-b4b3aea9fe18?platform=QnA style="color:#333333"><br><br></span></li><li><span style="color:#333333">Look at the controller device - this should be called<br><strong>Intel Smart Sound Technology driver version 09.21.00.3755.</strong></span></li><li><span style="color:#333333">Right-click the controller device.</span></li><li><span style="color:#333333">Choose <strong>Properties.</strong></span></li><li><span style="color:#333333">You should get a dialog like below. Click on the <strong><br>Driver</strong> tab as shown:</span></li></ol><br>  <br><br>  <br><br> <br><br>  <br><br>10.  If the driver version is<br>9.21.0.3755, you have the driver that was sent to you incorrectly. <br><br>11.  Click Uninstall Device. You will get a popup asking if you want to remove the driver. <br><br>  <br><br> <br><br>  <br><br>13.  Check the<br>checkbox as shown, so the driver will be removed. <br><br>14.  Click<br>Uninstall. <br><br>15.  When the driver is uninstalled, reboot your system. <br><br>16.  Your audio (speakers and headphones) should work after the reboot.
Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-10-20T01:49:25+00:00

    This stuff is very time consuming and it has cut into my work in a bad way.

    Your not the only one Linda, I have been trying to get this sorted for what feels like a week, but it's probably about 3 days.

    Even that is 3 days to long.  What boils me up is that Microsoft can get away with charging a motza for a operating system that continually has to be fixed.

    My next computer looks like it's going to be of the Apple-Mac variety.  Both my son & daughter have them and they never seem to have a problem with their OS.

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  2. Anonymous
    2018-10-14T03:26:24+00:00

    "N2uBP" unfortunately people do not know/do what you have done and just like to whinge and complain, the audio issues is a driver incompatibility/update issue and as you have 'pointed out' people have to source the appropriate rollbacks and/or updates, that's all it takes but and as its so unfortunate, many people don't have the experience and/or knowledge of troubleshooting these sorts of problems, hence, this is where the problem lays!

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  3. Anonymous
    2018-10-15T02:49:06+00:00

    Dear Patty, 

    May I know if you are using an HP Device? If yes, it could be the Realtek Audio Driver is causing the issue also. You can make sure to uninstall the Drivers for RealtekAudio and Intel SST Driver from the Device Manager and then use the Support Assist app to install the new drivers from HP.

    If the issue still persist, you can always contact MS Technical Support, Windows Division HERE

    Sorry for the late response.

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  5. Anonymous
    2018-10-13T11:17:35+00:00

    Instructions were very easy to follow and worked fine on HP Pavillion Flagship laptop.  Volume back!

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