Windows 10 Blue Screen

Anonymous
2018-10-26T04:43:52+00:00

I'm getting frequent blue screens on my Windows 10 64bit install.  Here's my sad tale:

I upgraded from Win 7 32 bit to Win 10 64 bit, but found my Intel H67 chipset wasn't getting 64 bit drivers... so in order to keep using my i7-2600 2nd gen Intel CPU and other bits I upgraded to a Z77 chipset motherboard. 

I wasn't sure how Windows 10 would handle the board swap.  It was a valiant struggle I'm sure, but the change was unstable.  So I started loading drivers from the motherboard mfg.  That helped somewhat but still getting some blue screens.  So I've attached my minidumps and sysinfo.  Thank you for your help! 

minidumps and sysinfo: https://1drv.ms/f/s!ArNe4-q6Tz36hh7uTSzgvsAR4YgY

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-14T06:10:50+00:00

    Please run the administrative command prompt command to automatically collect logs and post a zip into the thread for troubleshooting:

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

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  2. Anonymous
    2018-11-14T14:29:48+00:00

    System crashed so I entered safe mode, used DDU to uninstall GPU drivers, rebooted, turned off wifi so Windows couldn't auto install whatever it thought best, installed latest GPU driver package from Nvidia (whole package), and while it was installing the system crashed. 

    It wasn't a blue screen; it just rebooted instantaneously.  Uploaded a new 7zip archive here: https://1drv.ms/f/s!ArNe4-q6Tz36hjnBWR8wqiuELwba

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  3. Anonymous
    2018-11-14T17:03:09+00:00

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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  4. Anonymous
    2018-11-14T17:09:38+00:00

    I did that - uploaded the 7zip archive as I posted above. 

    https://1drv.ms/f/s!ArNe4-q6Tz36hjnBWR8wqiuELwba

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  5. Anonymous
    2018-11-14T17:53:24+00:00

    Was ESET uninstalled earlier in the thread?

    Was it reinstalled?

    Perform the following steps:

    1. Open administrative command prompt and type or copy and paste:
    2. sfc /scannow
    3. dism /online /cleanup-image /restorehealth
    4. chkdsk /scan
    5. Powercfg -h off
    6. When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7. Make sure that there is no over clocking while troubleshooting.
    8. Uninstall ESET using the applicable uninstall tool:

    https://support.eset.com/kb2289/?ref=yt

    1. Make sure that Windows defender is on
    2. Do not reinstall ESET until there is one week of computer stablility ( no bsod)
    3. For any bsod:

    a) run the administrative command prompt command > post a new zip

    b) open file explorer > this PC > C: > in the right upper corner search for:  C:\Windows\memory.dmp > if the file size is < 1.5 GB then zip > post a share link into the thread (one drive, drop box, google drive)

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