Windows 10 Blue Screen

Anonymous
2018-10-26T04:43:52+00:00

I'm getting frequent blue screens on my Windows 10 64bit install.  Here's my sad tale:

I upgraded from Win 7 32 bit to Win 10 64 bit, but found my Intel H67 chipset wasn't getting 64 bit drivers... so in order to keep using my i7-2600 2nd gen Intel CPU and other bits I upgraded to a Z77 chipset motherboard. 

I wasn't sure how Windows 10 would handle the board swap.  It was a valiant struggle I'm sure, but the change was unstable.  So I started loading drivers from the motherboard mfg.  That helped somewhat but still getting some blue screens.  So I've attached my minidumps and sysinfo.  Thank you for your help! 

minidumps and sysinfo: https://1drv.ms/f/s!ArNe4-q6Tz36hh7uTSzgvsAR4YgY

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-11-15T14:04:47+00:00

    A thought: although the crashes that the computer claims are related to my GPU don't seem to fit this theory, the rest (Logitech keyboard/mouse and ASUS wifi adapter) are both USB devices.  Could the problem be with my USB drivers or related part of the system? 

    I uninstalled my ASUS USB (2.0) wifi adapter but the driver loaded by Windows was the same.  So I went to ASUS's website and found that one version of the adapter had newer  driver listed for Windows 10 64bit.  But Windows wouldn't use the download as an upgrade driver, because its an installation package.  So I installed it.  It didn't change the driver listed for the adapter in the Device Manager.  Not sure what it installed... there is a new tab in the adapter properties.  Note the 3 Microsoft Network Adapter devices are only listed because I selected "Hidden Devices" under the View menu. 

    Picture of this is uploaded: https://1drv.ms/f/s!ArNe4-q6Tz36hjnBWR8wqiuELwba

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  2. Anonymous
    2018-11-15T00:41:37+00:00
    1. Uninstall and reinstall:  netr28ux.sys

    https://answers.microsoft.com/en-us/windows/wiki/windows\_10-update/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1

    Name    [00000002] ASUS USB-N53 802.11a/b/g/n Network Adapter

    Adapter Type    Ethernet 802.3

    Product Type    ASUS USB-N53 802.11a/b/g/n Network Adapter

    Installed    Yes

    PNP Device ID    USB\VID_0B05&PID_179D\1.0

    Last Reset    11/14/2018 6:16 AM

    Index    2

    Service Name    netr28ux

    Driver    c:\windows\system32\drivers\netr28ux.sys (5.1.22.0, 2.12 MB (2,224,128 bytes), 4/11/2018 3:33 PM)

    netr28ux     RT2870 USB Extensible Wireless LAN Card Driver    c:\windows\system32\drivers\netr28ux.sys   

    netr28ux     RT2870 USB Extensible  RT2870 USB Extensible       5/28/2015 7:28:52 AM   C:\Windows\system32\drivers\netr28ux.sys  

    netr28ux.sys

    Ralink RT2870 series USB802.11n Wireless Adapter Driver (you may have a different manufacturer)

    http://www.mediatek.com/en/downloads/

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  3. Anonymous
    2018-11-14T23:57:24+00:00

    Came back to a crashed system.  Been stable since the above commands.  When I rebooted (its now sticking on 100% BSOD; no auto reboot) it said it was installing updates.  I think it was this one: https://support.microsoft.com/en-us/help/4467702/windows-10-update-kb4467702 (among some security updates). 

    While typing this message it BSOD again, but for now here's the crash dumps etc from during the updates(?): https://1drv.ms/f/s!ArNe4-q6Tz36hjnBWR8wqiuELwba

    Maybe I need to turn off Windows Update - been lots of bad press lately.

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  4. Anonymous
    2018-11-14T20:33:21+00:00

    When I did a fresh install of Win10 I didn't install ESET at first.  I have uninstalled ESET and Windows Defender is on. 

    I don't overclock my system.  The only thing I can think of is setting the memory to run in XMP profile via BIOS settings. 

    CMD copy & paste:

    Microsoft Windows [Version 10.0.17134.376]

    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.

    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool

    Version: 10.0.17134.1

    Image Version: 10.0.17134.376

    [==========================100.0%==========================] The restore operation completed successfully.

    The operation completed successfully.

    C:\Windows\system32>chkdsk /scan

    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...

      257024 file records processed.

    File verification completed.

      8341 large file records processed.

      0 bad file records processed.

    Stage 2: Examining file name linkage ...

      271 reparse records processed.

      338120 index entries processed.

    Index verification completed.

      0 unindexed files scanned.

      0 unindexed files recovered to lost and found.

      271 reparse records processed.

    Stage 3: Examining security descriptors ...

    Security descriptor verification completed.

      40549 data files processed.

    CHKDSK is verifying Usn Journal...

      35418328 USN bytes processed.

    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.

    No further action is required.

     243567615 KB total disk space.

      80115184 KB in 200151 files.

        136536 KB in 40550 indexes.

             0 KB in bad sectors.

        368751 KB in use by the system.

         65536 KB occupied by the log file.

     162947144 KB available on disk.

          4096 bytes in each allocation unit.

      60891903 total allocation units on disk.

      40736786 allocation units available on disk.

    C:\Windows\system32>powercfg -h off

    C:\Windows\system32>

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  5. Anonymous
    2018-11-14T17:53:24+00:00

    Was ESET uninstalled earlier in the thread?

    Was it reinstalled?

    Perform the following steps:

    1. Open administrative command prompt and type or copy and paste:
    2. sfc /scannow
    3. dism /online /cleanup-image /restorehealth
    4. chkdsk /scan
    5. Powercfg -h off
    6. When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7. Make sure that there is no over clocking while troubleshooting.
    8. Uninstall ESET using the applicable uninstall tool:

    https://support.eset.com/kb2289/?ref=yt

    1. Make sure that Windows defender is on
    2. Do not reinstall ESET until there is one week of computer stablility ( no bsod)
    3. For any bsod:

    a) run the administrative command prompt command > post a new zip

    b) open file explorer > this PC > C: > in the right upper corner search for:  C:\Windows\memory.dmp > if the file size is < 1.5 GB then zip > post a share link into the thread (one drive, drop box, google drive)

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