After Windows 10 version 1809 update Build 17763.1, my Backup and Recovery now shows error 0x80070013 and will not backup as before

Anonymous
2018-10-03T20:54:47+00:00

Did October 2 update to win 10 ver 1809 and now my backup and restore will not backup, keep getting Error 0x80070013.

ASUS Ultrabook

i5-3317U

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Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-16T04:23:47+00:00

    I am backing up from a Lenovo Laptop to a Desktop that is a custom build.  The desktop has Bitlocker.

    Both machines have Win 10 Pro and same build.

    All Win 10 versions before 1809 did not have this issue.

    The one drive on both machines are set like this:

    I did some more testing:

    All Cloud Settings where set to not visible and this worked.

    1 Set target Desktop Cloud Settings to all folders visible and it worked.

    1. Set source Laptop to Cloud Setting to all folders visible and backup failed.
    2. Set source Laptop to Cloud Setting to all folders not visible and backup completed.

    Time for Microsoft to fix this issue whatever it is.

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  2. Anonymous
    2018-11-16T04:51:35+00:00

    Answers by the numbers.

    1 No my windows folder is 16.4G

    2 Nothing moved, all folders in default locations

    3 Nothing in the log files when opened in Notepad. They show 1k in size but nothing found.

    4 Backup of volume \?\GLOBALROOT\Device\HarddiskVolume2\ succeeded.

    Backup of volume C: succeeded.

    5 Yes volume shadow copy is set to manual. RPC is running and automatic

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  3. Anonymous
    2018-11-16T04:54:04+00:00

    My Win 10 Pro 1809

    I tried to run the backup with the boxes shown above unchecked and the results were the same, same error code. No change.

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  4. Anonymous
    2018-11-16T04:58:37+00:00

    The backup is moving 29GB and shadow copy at 15% would try to write to Desktop and would get the 0X80070013.  It takes a little over an hour to complete.  The WIFI on the Laptop is running around 100mps and Desktop is Ethernet at 1GB.  The data on the Laptop is a C drive only and the Desktop has multi drives.  The data is being writen on a non system drive.

    The Volume Shadow Copy and Remote Procedure Call is that same as your views.

    Hope this helps!

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  5. Anonymous
    2018-11-16T07:27:21+00:00

    (1) I meant to ask the size of your Windows partition (C:) not the folder. But it's probably OK.

    (2) Too bad that "error" log is empty for you too.

    (3) I do not see that you have a Recovery Tools partition. (At least, Backup & Restore did not make an image of it.) Have you got a file named WinRE.wim, likely in a folder named C:\Windows\System32\Recovery? If so, that is your Recovery Environment which will load when you Shift+Restart. Otherwise, you don't have one. Better make a Recovery USB (ask Cortana for Recovery Drive).

    (4) Your backup log indicates your EFI partition (if yours is a UEFI install) & your Windows partition were successfully backed up. Do you know how to take System Image Recovery to the brink just to see whether it is offered for restore?

    https://www.winhelp.us/restore-a-system-image-in-windows-7.html

    Restore a System Image Backup in Windows 7, 8, 8.1 and 10

    Note: That is a 3rd-party site. Looks knowledgeable, but I know nothing (good or bad) of any downloads or links that are there.

    (a) Plug in the external HDD that holds the image.

    (b) Shift+Restart for the Choose an Option screen. Or boot to the Recovery drive through BIOS.

    (c) Click "Troubleshoot > Advanced Options > System Image Recovery".

    (d) Keep clicking until you see it is offered - then back out.

    VincenteMartinezU did say he successfully restored his on page 2. (but I wouldn't do it just for fun.)

    (5) Here is how to mount the image of C:.

    (a) Open the WindowsImageBackup folder on the external HDD that holds it.

    (b) Get to the Backup folder with the proper date.

    (c) Double-click the largest .vhdx in that folder. That will likely be the C: partition.

    It might mount & open in a new File Explorer window at that point. But...

    (d) If you get an error message, click "OK"...

    (e) Right-click START, & select Disk Management.

         You will see it has mounted, but without a letter...

    (f) Right-click the one that has no letter, & select "Change drive letter & Paths", then click "Add". Either "OK" the one offered, or select your own. Disk Management will now show a letter...

    (g) You may now open the mounted image in File Explorer. Look good?

    (h) When done, right-click the drive in File Explorer, & select "Eject".

    I find that, after going through the error once, the next time the .vhdx will just mount & open.

    (6) I think it is a problem with the making of that shadow copy that is thwarting Backup & Restore for you. But your Services settings seem OK. More study is required.

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