Media Created property not showing-disappeared and cannot be set. Error 0xc00d3e8e

Hi John,

I just found your post after encountering the problem myself.

What I'm seeing on my machine is that some MP4 files (not all) do not display the Media Created date, and attempting to set it now gives an error as you describe.

I tried copying one of the problem files to a Windows 8 machine and found that it still had it's original date information and the date could be changed.

So, I'm letting you know this because it seems your data is probably intact, but not being read correctly. You might want to do a similar check yourself before making any significant changes to your data.

My workaround is going to be to set the date in a Virtual Machine running a version of Windows that does not have this problem - hopefully they fix this soon.

I have the same problem on my Windows 10 machine. I copied the MP4 over to a thumb drive and transferred them to a Windows 7 machine and changed the properties fine on the Windows 7 machine. I don't know if you have a Windows 7 machine available, but if you do, try that.

Hi Vibraman,

Seeing the number of people reporting the issue, We encourage you to submit a feedback using the Feedback Hub to directly report the issue to our Developer Team. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.   

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I too have the same problem and am also using Windows 10, Version 1803 OS Build 17134.81.

I know that "Media created" is not a file attribute, but rather metadata part of the .MOV file in my case.

When this "Media created" metadata date is available then Windows uses this as the file "Date" (and not "Date created" or "Date modified).

Prior to the last major upgrade Windows 10 could update this file metadata for .MOV and .mp4 files, but this is no longer the case.

I also get the same error if I click "Remove Properties and Personal Information" link selecting either the remove all or remove selected properties.

Please can Microsoft acknowledge this is a problem.

Screenshot attached.

As I mentioned in my original question, I start experiencing the issue with error 0xc00d3e8e, after the last major windows update received earlier this May - I was literally watching the update taking place! My update history indicates it as "Feature Update to Windows 10, version 1803" received in May 14. In the Windows Update panel, my pc is being reported as "Up-to-date" but if I check for updates I do receive a notification to install "2018-05 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4100403)".

What the heck????

Anyway, the issue was not present before an update performed earlier in May 2018.

I am installing the new update and I will get back to you. But I have yet to receive an answer as to what happened with all my mp4 and mov dates previously set by me in the "Media Created" property of the file, nor to why suddenly that certain property is locked against any attempt to set it again AND to why does it report random, erroneous dates.

UPDATE: My PC i now Windows 10, Version 1803 OS Build 17134.81.

The problem still persists.