Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-02-24T12:43:40+00:00

    I agree, Its sad that many are continuing to have problems with their scanners after such a long time. Many need them for their work and livlihood. It would be in Epson's best interest to cooperate with Microsoft* and fix the problem asap or they will stand to lose customers! 

    In my case, I found the "run as administrator"  fix on a forum and it worked for me. In the meantime, I hope that by sharing various suggestions we can help others to find a solution.

    Kind regards

    Chris

    * I am curious to see if the latest Win 10 update 1809 has helped to solve the problem for some users.

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  2. Anonymous
    2019-02-24T17:51:10+00:00

    Chris: Thanks

    I'm running a Epson Perfection V500 Photo. It won't launch. Running Win 10 version 1809. I'm not particularly astute in computer and hesitate to do any hack. Especially since paid professionals couldn't get it to work. And Microsoft's only solution was to have Epson get me a new scanner. 

    Tim

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  3. Anonymous
    2019-02-24T23:13:18+00:00

    I acquired a cheap used computer running windows 7 - problem solved.

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  5. Anonymous
    2019-02-25T01:40:57+00:00

    It really is past time that Epson and Microsoft collaborated to fix this continuing saga. Since Win 10 updates 1803 and 1809 my Epson Scanner XP-410 has not been able to use the Epson Scan software properly. First it was the disappearing preview window (off screen) which was fixed by changing the compatibility setting to XP! Then it was an inability to change the folder to put scans into. That glitch can be fixed by going into the registry and manually changing the folder name - not a job for the faint hearted. I have spent many hours trying to get Epson's ancient scanning software to work properly.

    MICROSOFT and EPSON GET YOUR ACT TOGETHER!

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