Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-02-13T22:42:00+00:00

    My experience has been the same. Since setting Epson Scan to run as Administrator I haven't encountered any further issues. Thanks

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  2. Anonymous
    2019-02-14T17:12:27+00:00

    Thanks for the response, but it didn't help. Not being overly computer savy, I got help from Dell who got on a joint call with Epson. They couldn't get it to work. Then I contacted Microsoft whose only suggestion was to have Epson send me a new scanner.

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  3. Anonymous
    2019-02-14T19:47:03+00:00

    Tim, here is a checklist of various things you can try.

    1- Make sure you have the latest Win 10 updates after the 1806 update. Later updates may help with this issue.

    2- Uninstall the Epson driver you have and reinstall the latest ones from the Epson Website that are suitable for Win 10. If there isn't one for Win 10 then try the nearest one (eg Win 8) If your software has an update driver feature that may help as well.

    3- When launching Epson scan right click and select run as administrator. 

    4- You could also try running Epson scan in Win 7 or Win 8 compatibility mode. If that fails, switch it back to Win 10 mode. 

    4- Try the fix suggested by jonno_123, this involves a registry hack

    http://www.geekstogo.com/forum/topic/291186-epson-scan-utility-wont-work/#entry2329211

    If all else fails, you will probably still be able to use your scanner using the native Windows WIA feature. Its very limited but it should work.  You can also try the Vuescan scanner driver ($).

    Kind regards

    Chris

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  4. Anonymous
    2019-02-14T20:26:25+00:00

    "Tim, here is a checklist of various things you can try."

    Chris,

    Here are three things Epson and Microsoft can try:

    • Consult and make sure things work before releasing defective "updates".
    • Retain and pay correctly an in-house team of experts that understands both the equipment and the defective operating systems it has to work with.
    • Bear in mind that in the modern World, real live people *need* to use their computers and peripherals, for example to avoid being jailed for not paying their taxes. They don't have the means to junk and replace nearly-new equipment with newer items soon to be junked in turn.

    Regrettably, it isn't easy to propose alternatives to the short-lived offerings of Epson: my recent HP printer is regularly messed up by Windows updates and they don't even apologise.

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  5. Anonymous
    2019-02-14T21:43:58+00:00

    "Tim, here is a checklist of various things you can try."

    Chris,

    Here are three things Epson and Microsoft can try:

    • Consult and make sure things work before releasing defective "updates".
    • Retain and pay correctly an in-house team of experts that understands both the equipment and the defective operating systems it has to work with.
    • Bear in mind that in the modern World, real live people *need* to use their computers and peripherals, for example to avoid being jailed for not paying their taxes. They don't have the means to junk and replace nearly-new equipment with newer items soon to be junked in turn.

    Regrettably, it isn't easy to propose alternatives to the short-lived offerings of Epson: my recent HP printer is regularly messed up by Windows updates and they don't even apologise.

    I concur crlMidi I bought a Canon no problems.

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