Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

193 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-09-25T19:20:43+00:00

    He could try the 4.0.2.0 Epson Scan program but since it's broken for more recent scanners that won't help.  On the other hand my ancient Epson Perfection 4990 runs perfectly fine in Administrator mode using Epson Scan ver. 3.04A on a Windows 10, ver. 1803 PC.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-09-25T20:08:53+00:00

    Has anyone tried the Common Updater for Epson Scan v1.0.0.0?

    Description :

    This file contains the Common Updater for Epson Scan v1.0.0.0. This file fixes an issue that causes the Epson Scan user interface to minimize and hang in some Windows 10 versions.

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V600-Photo/s/SPT_B11B198011

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-09-26T17:57:07+00:00

    Me too (tm). I have this problem after an 1803 update. Our epson v500 no longer works. I ran the utility mentioned above and will see if it fixes the problem. Posting here so i can get updates.

    Obviously i can roll back to 17xx and fix this but since it will most likely auto update again, it seems pointless. god **** microsoft. If you are going to have a rapid release type cycle, then you should be rapidly fixing all the problems that this model causes too! This thread is from may. From MAY you have known about this problem and done nothing!!!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2018-09-26T20:55:24+00:00

    Yes it's very very disappointing.  We are all customers of both Epson & Microsoft yet they don't seem to care at all about the issues we are having.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-09-26T22:33:26+00:00

    Me too (tm). I have this problem after an 1803 update. Our epson v500 no longer works. I ran the utility mentioned above and will see if it fixes the problem. Posting here so i can get updates.

    Obviously i can roll back to 17xx and fix this but since it will most likely auto update again, it seems pointless. god **** microsoft. If you are going to have a rapid release type cycle, then you should be rapidly fixing all the problems that this model causes too! This thread is from may. From MAY you have known about this problem and done nothing!!!

    As with the person up the thread a bit who has a V500 scanner, the most recent driver is dated 2010.  What this means is:

    • Epson didn't create a driver for Windows 8/8.1 or 10.
    • Given the first point, Epson got lucky with the driver apparently functioning in early versions of Windows 10 and let it go at that.
    • The fact that it doesn't work in 1803 (for some people, apparently) should surprise no one.
    • Epson clearly had no intent to fully support Windows 10.  If the 2010 driver hadn't worked at all, there most probably would have been no driver at all.
    • None of this is Microsoft's fault, nor should anyone expect that Epson will do anything about it at this point.

    Was this answer helpful?

    0 comments