Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-12-18T17:20:34+00:00

    USB was the first thing I did, then did a safe boot, also opened dos under admin and ran it and ran it also from windows as admid.

    The cd install fails at around %28, the downloaded drivers fail, the downloaded complete install fails at around %56, I called Epson and the best I got was a CS reading obvious solutions from the internet.

    The FULL software install caused random reboot w/o error messages so I have to keep recovering the os from my last restore point,  that was day 1 from 11 am to 7 then till 4am trying everything I know

    Day 2 I connected printer wireless and it appeared on my "NETWORKS" but device status reports NO drivers, again CS at Epson read me solutions from the internet ( losing telephone connection at least 3 times) and manually adding the device also failed and since my business was NOW being harmed I popped in the printer to other computers and the ONLY computer it worked on was a 1990's XP running pc but this is un-acceptable.

    Another note - last night I tried to install Microsoft drivers for the printer and even downloaded the list of the most recent MS drivers and the found MS doesn't even have the wf-4740 pro printer drivers for windows 10 available, I think the closest one was workforce 4373  which didn't work.

    Epsons response to a direct usb connect to my OLDEST computer running XP was "We don't support XP".  Needless to say 35 years of love went down the tubes rather rapidly.

    I never thought I would have to BUY a new computer possibly to make a PRINTER work properly - don't know if I will live with running a separate computer to print just to satisfy my Epson addition for too long.

    Any suggestions would be nice, and I appreciate it

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  2. Anonymous
    2019-12-18T10:59:47+00:00

    Have you tried connecting the printer by usb to do the updates? If that doesnt work, right click delete the printer from Control panel/devices and printers. Uninstall all Epson software and reinstall the latest drivers from Epson. Connect your printer when prompted. You might have more success if you run the Epson scan software as administrator.

    Kind regards

    Chris

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  3. Anonymous
    2019-12-18T07:54:39+00:00

    Yes well I am stuck with the printer.  Hoping an old rx-500 photo stylus comes up for a reasonable price on eBay.   I was an Epson fan since the early 80's they were a good company.

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  4. Anonymous
    2019-12-18T05:13:38+00:00

    Thank you very much for taking the time to respond to my post. 

    I am stuck with this scanner for now; not happy but hopefully a solution will come at some point. 

    Have a good day.

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  5. Anonymous
    2019-12-18T02:55:24+00:00

    thanks  You arew on point!

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