Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

193 answers

Sort by: Newest
  1. Anonymous
    2018-06-12T16:15:53+00:00

    Running Epson Scan v3.7.8.4EN as administrator got me going again on my old but reliable SX440. Looks like a generic problem with Epson software so hopefully they'll be an update. The admin workaround is okay as I don't do much scanning.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-06-10T04:34:22+00:00

    Running as administrator works most of time as a workaround. But browser surfing or switching between programs will freeze Epson Scan sometimes. Only thing I can do is waiting for the next patch either from Epson or MS to solve it permanently. 

    Thank you for the updates, everyone.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-06-08T10:42:13+00:00

    I have the same problem as many others with Win 10 version 1803 and Epson scan software.

    My machine is an Epson Workforce A3 printer/scanner model WF-7610, it works fine under version 1709 but when updated to 1803 what happens is that the scan software refuses to load saying it cannot connect to the unit or if it does load it will allow just one scan to be made then it locks up and the only way to get another scan is to shut down the unit and restart again, however even if it works a second time it will still only perform just one scan before crashing again.

    I tried reinstalling all the latest drivers etc and running as admin etc none of which worked!

    I was in contact with Epson support yesterday who are fully aware of the problem and are working to fix the issue as soon as they possibly can.

    There are three ways that I have found to get it going again.

    The first is obvious and that is to roll back to 1709 (if you can) the scanner and Epson scan will work perfectly as it did before the update to 1809.

    The second option that will enable you to scan is to install Windows 10's own free scan software, it is basic but will enable you to use the scanner again.

    The other option is to use Vuescan, it does work fine as a free version but is useless to use unless you buy it as it leaves watermarks all over the scan!  Vuescan does seem to be pretty good (if you pay for it) as it contains over 6000 scanner drivers and will get lot's of scanners to work again (even older ones for which no drivers are available from the makers for W10) So if you do a lot of scanning purchasing Vuescan might be well worthwhile.

    Other than that it's a case of being patient and waiting for Epson to release a fixed version of Epson scan.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-06-06T18:02:53+00:00

    FWIW, Run As Administrator resolved the problem I had with Epson Scan.  After scanning or when closing it would spawn some window repeatedly without end until I did an End Task on it.  I edited the shortcut in

    C:\Users\Toby\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar

    to set the Run as administrator property (Shortcut tab, Advanced...) on the shortcut to save me the trouble of right-clicking.

    When I first tried setting the property, Windows created a 2nd shortcut named Epson Scan (2) - don't know why.  I deleted both, created a new one (start -> search for "Epson Scan", right-click, Pin to taskbar), then went to the folder and right-clicked on the shortcut to set the property.

    Toby

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2018-06-04T14:58:10+00:00

    Good advice Chris. Thank you. For now, I've rolled my Windows update back, but when automatic updates puts me back to v. 1803, I'll use your solution.

    Was this answer helpful?

    0 comments No comments