Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-07-09T06:58:24+00:00

    Did you try running Epson Scan as administrator? (right click/run as administrator) It works for some. Another thing you might try is not to click outside the Epson scan window until you finish all  your scans.

    Kind regards

    Chris

    PS the other option is to revert to the previous version of Windows if you are still able to do that.

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  2. Anonymous
    2018-07-09T06:18:45+00:00

    As I mentioned in my post on 8th June, Epson have admitted that their scan software does not work properly with W 10 version 1803,

    As I thought. My Epson scanner (XP410 printer) started non-cooperation soon after the Win 10 1803 update and I thought "here we go again - curse MS/Epson" - I tried uninstall, reinstall, updating drivers and all manner of the usual troubleshooting, etc. to no avail. The main symptoms being that the preview window disappeared off-screen and would not return, the Scan app would lock up the computer for up to ten seconds with half a second release time. I tried the Win 10 inbuilt scanner and that is less customisable than the Epson Scan (which I prefer).

    That was a couple of weeks ago. I now have a pile of photos to scan, so had another go at using the scanner - still the same...

    On another forum I read that trying Win XP (3) compatibility might help. I tried that and coupled with some help from the compatibility troubleshooter, all seems to work ok, although I hold my breath on that.

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  3. Anonymous
    2018-06-29T13:27:56+00:00

    I think I may have found what has been causing my problems.

    I remember now that I installed one of the extra utility programs Epsom offer in "Software updater"

    It was the one called "Epson Web print" and I found it useful because it lets you select any rectangle on a web page and clip/print it.

    It was soon after that that scanning stopped working.

    So i had uninstalled everything with Epson in the name, drivers and printers, and re-installed from scratch with latest SW from Epson.com

    Then everything worked fine. 

    Today I had use of the web print utility so I installed "Epson Web print" again

    Now the Epson Scan program doesn't start.

    I guess I'll have to re-install everything again... this time I won't install Epson Web print at all.

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  4. Anonymous
    2018-06-29T13:06:10+00:00

    Epson WorkForce 845 has been a wash.

    Tried uninstall and reinstall and now nothing works. It keeps telling me that it can't communicate with the printer. DHCP says it can't find it and when I enter the IP directly, still can't. Don't have an ethernet long enough and not enough room with collocate everything (and don't really want to rearrange my office workspace for this). Oddly, it's not will all of the PCs even though they all got the Windows update. Just the two Dells. The Toshiba and the off-brand desktop still work fine.

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  5. Anonymous
    2018-06-27T21:43:59+00:00

    As I mentioned in my post on 8th June, Epson have admitted that their scan software does not work properly with W 10 version 1803, they told me over 1 month ago that their highest technical department in Japan were working with MS to work out a solution to the problem.  They are certainly taking their time!

    As reported here some users found reinstalling software or running as Admin solves the issue but I can tell you none of it works with the Workforce WF-7610! Only option is to revert to 1709 (if you can) or use 3rd party software until Epson issues a fix! Windows 10's built in scan will work but it's very basic.

    I just wish Epson would get a move on, everyday I check the website looking in vain for a new driver which never appears.

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