Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-07-09T12:22:27+00:00

    Thanks Rolf. Do you have a link for this new driver? The Epson site still list the old 2013 driver 3.921. (Epson V700 Win 10 64 bit). Epson Updater only works for my printer and not my scanner.

    https://epson.com/Support/Scanners/Perfection-Series/Epson-Perfection-V700-Photo/s/SPT\_B11B178011#drivers

    Kind regards

    Chris

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  2. Anonymous
    2018-07-09T12:04:46+00:00

    Some have had success uninstalling and reinstalling their Epson drivers. Its quite possible that in the meantime Microsoft will supply a patch. If running as administrator does not work and you can't revert to a previous version of Windows, I would suggest the following.

    Run Windows update to get the latest patches

    Uninstall the Epson Derivers

    Reboot

    Download the latest drivers from Epson and reinstall and reboot.

    Really, its in Epson's best interest to work with Microsoft to solve this issue as it will affect their customer happiness and sales.

    Kind regards

    Chris

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  3. Anonymous
    2018-07-09T12:02:11+00:00

    All,

    Please try Epson software updater!

    we got an recent driver update 3.9.3.3 today. Hope that has fixed this issue already.

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  4. Anonymous
    2018-07-09T11:37:33+00:00

    Don't hold your breath for an update from Epson to sort the issue of their scan software not working properly with Win 1803. As I mentioned earlier; one month ago Epson replied to me in an email that they were treating this issue as the highest level but after checking everyday in vain for an update I contacted them again asking how the update was going, the impression I got was that they had lost interest if fixing the issue and their advice was to simply reinstall everything and if that fails run the programme as administrator, both of which many people have tried and still found the scan not working.

    In fairness running in Admin mode does seem to sort the issue out for some people (Right click the Epson scan icon on desktop and select "run as administrator", if you are lucky and this works for you set it to always run as admin and you are sorted.)

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  5. Anonymous
    2018-07-09T07:12:35+00:00

    Did you try running Epson Scan as administrator? (right click/run as administrator) It works for some. Another thing you might try is not to click outside the Epson scan window until you finish all  your scans.

    PS the other option is to revert to the previous version of Windows if you are still able to do that.

    Tried running as admin - no go. Not clicking outside the Scan window is not really a good option, although initially that was something I had to do to prevent crashing. Reverting to previous Win 10 is also not something I wish to do. The main problem (apart from crashing) was the disappearance of the preview window, i.e. preventing me from changing the scan area to what I wanted for different sizes of photos. The auto sizing would not do the job for me because some photos were glued on pages and individual framing was required. The preview would (normally) make this a much quicker job than scanning and editing afterwards.

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