Epson scanner will not work with latest windows 10 update

Anonymous
2018-05-21T00:46:27+00:00

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-08-14T10:56:21+00:00

    Have read all 6 pages tonight and I have either tried it all or have tried the fixes tonight and nothing worked. Hoping to get a fix soon as I have a ticket logged with Espon and apparently it has gone to tier 3 support at their office in Sydney.

    What Epson product do you have and what is the operating system you are using (eg Win 10 64 bit?) Is the problem that Epson scan crashes?

    Kind regards

    Chris

    Epson V600 scanner.  Windows 10 64 bit.  

    Yes, issue was that Epson crashed.  Now as long as i don't minimize it i can do anything change any settings and it is ok.

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  2. Anonymous
    2018-08-14T06:11:35+00:00

    Have read all 6 pages tonight and I have either tried it all or have tried the fixes tonight and nothing worked. Hoping to get a fix soon as I have a ticket logged with Espon and apparently it has gone to tier 3 support at their office in Sydney.

    What Epson product do you have and what is the operating system you are using (eg Win 10 64 bit?) Is the problem that Epson scan crashes?

    Kind regards

    Chris

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  3. Anonymous
    2018-08-14T01:19:49+00:00

    Have read all 6 pages tonight and I have either tried it all or have tried the fixes tonight and nothing worked. Hoping to get a fix soon as I have a ticket logged with Espon and apparently it has gone to tier 3 support at their office in Sydney.

    Did you run the utility and follow the instructions I posted in the thread before yours?  This was straight from Epson.

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  4. Anonymous
    2018-08-13T08:34:35+00:00

    Have read all 6 pages tonight and I have either tried it all or have tried the fixes tonight and nothing worked. Hoping to get a fix soon as I have a ticket logged with Espon and apparently it has gone to tier 3 support at their office in Sydney.

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  5. Anonymous
    2018-08-10T22:39:47+00:00

    I have been in contact with Epson on this issue on my V600.  Their latest fix i received today was to run a small utility to remove the Epson driver and clear registry entries.  They then have you delete temp files, etc and reinstall. While the fix only partly works, it is better than before.  It does not lock up anymore.  If you minimize the window it will go down to a small bar of some type that can't be brought back up.  but you can close it without killing the process.  So my rule is now to not minimize it!!

    I am sure Epson will send anyone the utility and instructions if needed.  I did install the V600 driver off of the European Epson website (I am in the US).  It seems to have a small update which seemed to eliminate the freezing. 

    Here is the utility and instructions I got From Epson.

    https://www.dropbox.com/s/gtligz9dkq0fd3b/New%20REG%20CLEANER%20FOR%20Both%20ES%20and%20ES%202.zip?dl=0

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