This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have an Epson V500 scanner running on Win10 build 1803 with the same problem as many here. I tried running as Administrator but no luck. I can make it work fine if I open an image editing program, in my case Photoshop Elements v7, and then
File - Import - select Epson V500
I can now access all the scanner driver features within Photoshop
Epson v37 and v39 no longer will install.
Deleted all Epson items on PC and cleaned registry with Epson tech on a HP win 10 laptop and win 10 desktop.
Tried to clean install both and got
error occured during setup re start computer then try again"
Ran into a problem like this before
Had to acquire scan through image editing programs
paint or paint.net or any program that has acquire or import from scanning
I contacted Epson support on June 7th because my Workforce WF7610 would only do one scan then crash since Win 10 version 1803 this is what they replied to me
We are aware of this issue and our highest technical department in Japan is working on a solution in conjunction with Microsoft. Please keep an eye on our software updater as this is where the fix will most likely be coming from: ftp://download.epson-europe.com/pub/download/6281/epson628188eu.exe
I am still waiting for a new driver to be issued!
I have an Epson XP-830 with the same problem. Pending a real fix from Epson/Microsoft (don't care which and why a fix is not out after 3 months is a mystery) what I have found works for both manual scan and ADF scans is a) right click the Epson Scan icon; right click on Epson Scan; left click on Run As Administrator; left click Yes; AND run as many scans as you need in desired mode(s) but do NOT open any other program on your PC that requires the system to "do" any processing. I can scan while watching TV using SiliconeDust; can close/open/minimize Windows Explorer; can change scan modes (single page; ADF; change output PDF><JPG) based on saved scan settings with no problem. However, if I try to do anything while scanning in Excel/Windows or edit a PDF scan in Adobe Pro then Epson Scan locks up.
