Epson scanner will not work with latest windows 10 update

Hi Folks,

We're in a similar boat as everyone here. We have about 10 or so of the Epson GT-1500 scanners in our environment. We are in the process of rolling out Windows 10 and the Epson Scan software was giving us major issues on 1803. Goes "Not Responding" and crashes. Then gives the Troubleshooting message and won't launch again until you reboot....

Tried several suggestions here:

1. Asking the users to close the software immediately after scanning and saving. Not a very good workaround for users who scan constantly.
2. Changing the shortcut to Run as Administrator - Didn't work
3. A variety of Taskkill and service stop and start scripts etc. - Didn't work consistently

Here's what I'm currently testing, so I can't say whether this is going to be a good fix/workaround. We downloaded a newer Scanners version of the software (Epson DS-7000). Totally off the wall model but the date for the software was 7/17/2018, well after 1803 was released. We uninstalled the Epson scan for the GT-1500, then installed the newer version for Epson DS-7000, followed by the correct Epson scan for the GT-1500. What this did was leave the escndv.exe from the DS-7000 install and then add all of the files for the GT-1500 in C:\Windows\twain_32\escndv. It creates two scanner instances, so when you launch Epson scan you have to select which model to go with, but so far it hasn't crashed on us. It also still displays version 3.49A when you launch it. I would love to dive deeper into this by running Procmon to determine a little more about this, but for now I'm limited by time.

Take this for what it's worth (not saying this is a fix by any means), I'll report back with the results after more time to test.

**UPDATE** As of 2/14/2019 we have confirmed this is the best workaround for our users. During our Windows 10 Rollout I have had to implement this workaround for about 8 of my users and we are using this now without an issue. The only difference is they have to select which model (GT-1500) each time they open Epson Scan, but it's way easier than constantly having it crash and reboot the computer.

**UPDATE** As of 7/23/2019 we are still having great success with this workaround. I would suggest to anyone with a GT-1500 having issues to try my method above. This may also work with other Epson models as well, but we only have the GT-1500. I haven't had a call about the software crashing since we implemented the above fix.

gfurr

You could try to repeat the fix. Windows 10 is regularly updated which may affect the outcome. Check Windows 10 has the latest updates and you are using the latest Epson Drive. Did you also try running Epson scan as administrator? The problem does appear to be related to a graphics issue while running Epson scan.

Kind regards

Chris

Again I spoke too soon. After applying this fix the scanner worked OK 3 or 4 times, then the problem came back again. Back to square one. Program freezes up when you try to use it.

It's curious that it sometimes works in black and white using the Epson software (escndv.exe), and sometimes even in color and grayscale using other software, eg Windows Scan (Microsoft.WindowsScan_6.3.9654.17133_x64). But the whole setup is very flaky.

Is there nothing we can do about this? Maybe collectively?

Thanks guys - Worked like a charm :-)

I just can't believe it!

Yes, this really works (subject to trying again and verifying tomorrow).

How is it possible that after six months of battle the mighty armies of Epson and Microsoft were unable or unwilling to give a simple answer to a simple problem?