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My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm running 4.0.1.1US (displayed on splash screen), product version on the EXE file is 5.1.1.0, file date 8/31/2012.
[release date shown on Epson site is 08/25/15, FWIW, and that appears to be the current version for my xp-620]
https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-620/s/SPT\_C11CE01201
I'm going to run updater as I haven't done that in a while.
Okay, updated Updater to version 4.4.6.0 dated 4/25/2018.
No update offered for Epson Scan....
PS. EPSON Scan Utility v3.7.8.4. is dated 7th Jan 2016 (or maybe 1st Jul) so hasn't been updated for a while.
Running Epson Scan v3.7.8.4EN as administrator got me going again on my old but reliable SX440. Looks like a generic problem with Epson software so hopefully they'll be an update. The admin workaround is okay as I don't do much scanning.
Running as administrator works most of time as a workaround. But browser surfing or switching between programs will freeze Epson Scan sometimes. Only thing I can do is waiting for the next patch either from Epson or MS to solve it permanently.
Thank you for the updates, everyone.
I have the same problem as many others with Win 10 version 1803 and Epson scan software.
My machine is an Epson Workforce A3 printer/scanner model WF-7610, it works fine under version 1709 but when updated to 1803 what happens is that the scan software refuses to load saying it cannot connect to the unit or if it does load it will allow just one scan to be made then it locks up and the only way to get another scan is to shut down the unit and restart again, however even if it works a second time it will still only perform just one scan before crashing again.
I tried reinstalling all the latest drivers etc and running as admin etc none of which worked!
I was in contact with Epson support yesterday who are fully aware of the problem and are working to fix the issue as soon as they possibly can.
There are three ways that I have found to get it going again.
The first is obvious and that is to roll back to 1709 (if you can) the scanner and Epson scan will work perfectly as it did before the update to 1809.
The second option that will enable you to scan is to install Windows 10's own free scan software, it is basic but will enable you to use the scanner again.
The other option is to use Vuescan, it does work fine as a free version but is useless to use unless you buy it as it leaves watermarks all over the scan! Vuescan does seem to be pretty good (if you pay for it) as it contains over 6000 scanner drivers and will get lot's of scanners to work again (even older ones for which no drivers are available from the makers for W10) So if you do a lot of scanning purchasing Vuescan might be well worthwhile.
Other than that it's a case of being patient and waiting for Epson to release a fixed version of Epson scan.
