Bluetooth volume broken after Windows 10 1803 update

Anonymous
2018-05-23T19:48:30+00:00

I have a Samsung DA-E670 bluetooth(BT) speaker that I use as my main speakers connected via BT. After the Windows 10 version 1803 update recently, I can no longer adjust the volume of these speakers from the master mixer in the taskbar.

The slider moves but the volume doesn't change unless it's slid to the minimum then it mutes.

The same issue happens on my laptop after this 1803 update.

However, on my new Sennheiser headphones the behaviour has changed differently. Adjusting the volume on the headphones built-in volume control, changes the Windows main mixer volume. I can learn to adjust to this change but I would need to be able to control the volume of my Samsung speakers via Windows like before.

My research points to something about a mismatch of Bluetooth profiles. Has anyone had this issue and if so, are there any work arounds or fixes?

Also, I have been in touch with Microsoft support chat a bunch of times (5 or 6 times) and they have tried everything from;

BT troubleshooter

Re-installing drivers

Updating drivers

Installing bad drivers, breaking the BT

some weird registry and other actions I don't know the details about

[Moved from:  Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-02-13T20:21:11+00:00

Hello guys, 

I also have a problem with my Edifier R2730DB, however I solved the problem by changing a value from 0 to 1 in the registry. 

Follow the steps from this post:

"You should try this fix It worked to me:

  1. Open Windows Registry (regedit.exe).
  2. Jump to  Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT
  3. Create  REG_DWORD  DisableAbsoluteVolume and set it's value to  1.

Important: You need to restart your PC for changes to take affect.

Please remember to mark the replies as answers if they help and unmark them if they provide no help, this will help others who are looking for solutions to the same or similar Problem." Quoted from https://social.technet.microsoft.com/Forums/azure/en-US/71e51613-721d-45aa-9b94-34fbce8472bc/bluetooth-volume-problem-after-windows-10-april-2018-update?forum=win10itprosetup

(Check last post of the page).

Hope this solves the problem for you too. Looking forward to actually get a fix from Microsoft with next updates ...

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  1. Anonymous
    2018-07-01T17:50:58+00:00

    For all, check out this thread as well:

    https://social.technet.microsoft.com/Forums/windows/en-US/71e51613-721d-45aa-9b94-34fbce8472bc/bluetooth-volume-problem-after-windows-10-april-2018-update?forum=win10itprosetup

    Suggested solution there (copied below, Thanks to Castorp) worked perfect for me. Disappointed in testing at Microsoft!!!

    From the beginning: 

    1. Download: Driver Version: 1.3.842.3 (second position), from: http://www.driverscape.com/download/bluetooth-stereo.
    2. Extract the files, it should end with new folder: 'realtek_bluetooth_3_842_842_01082015_driver". 
    3. Open 'device manager' and find name of your bluetooth stereo in 'Sound, Video and Games controller'.
    4. Right click and --> Update Driver Software.
    5. 'Browse my computer for driver software'.
    6. 'Let me pick from a list of device drivers on my computer'.

    7. 'Have disk'.

    **8. 'Browse' --> Find this 'realtek_bluetooth' folder and take '**Win8X64' to install.

    1. Should be fine!
    2. Peace.

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  2. Anonymous
    2018-06-27T09:55:50+00:00

    I understand where you're coming from, Dildeep. I know that these kinds of updates tend to disrupt your works but know that our engineers are doing all that they can and is working around the clock to be able to provide the updates needed to rectify these kinds of issues. Also, I'd like to appreciate everyone who helps in finding these bugs and the diligence to report them. You guys are the real MVP.

    Anyhow, let me know or post in another thread if there's anything else you need.

    All the best.

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  3. Anonymous
    2018-06-26T16:26:13+00:00

    Thanks for the update, Dildeep. With these results, we've confirmed that the Bluetooth devices are not compatible with the 1803 update. Let's report this to our engineers using Feedback Hub. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.  

    In order to submit new feedback, please follow these steps:  

    1. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.
    2. Navigate to Feedback in the left menu, then press + Add new feedback.
    3. Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.
    4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
    5. Once you’ve completed the form and monitoring, click Submit.
    6. Click Continue using Feedback Hub.
    7. Click My feedback at the top, then find the item you submitted (it may take a while to appear).
    8. Open the item you submitted, then click Share.
    9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/link>).

    In the meantime, I advise that you go back to 1709 if you want to use your Bluetooth speakers. Here's how to go back: click Startbutton > SettingsUpdate & securityRecoveryand selecting Get startedunder Go back to the previous version of Windows 10. Please note that you can only go back to the previous version within 10 days. In-case that 10 days have already passed, you can follow Andre Da Costa's instructions here on this thread to get 1709 ISO.

    Reply back if there are improvements.

    Feedback form completed: https://aka.ms/AA1p3aj

    There is limited space to explain the whole thing, so I linked to this thread in the form. 

    The "new" compatibility drivers are  causing more issues than already stated. They are now causing a 3-4 second audio delay. Rectified by restarting Chrome but doesn't last for too long. Since I fear turning the Bluetooth off and causing a BSOD, possibly damaging the HDD and losing data, I have to restart the PC if the BT start playing up. 

    I completely behind all the frustration expressed about this issue. This issue was posted over a month ago, while the issue had been on-going for longer. So I can't revert back to 1709 and it's not practical for me to fresh install Windows right now. 

    I hope this issue is resolved soon.

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  4. Anonymous
    2018-06-25T02:27:42+00:00

    Thanks for the update, Dildeep. With these results, we've confirmed that the Bluetooth devices are not compatible with the 1803 update. Let's report this to our engineers using Feedback Hub. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.  

    In order to submit new feedback, please follow these steps:  

    1. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.
    2. Navigate to Feedback in the left menu, then press + Add new feedback.
    3. Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.
    4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
    5. Once you’ve completed the form and monitoring, click Submit.
    6. Click Continue using Feedback Hub.
    7. Click My feedback at the top, then find the item you submitted (it may take a while to appear).
    8. Open the item you submitted, then click Share.
    9. Click Copy link, then paste the link here in your response (it will look like https://aka.ms/link>).

    In the meantime, I advise that you go back to 1709 if you want to use your Bluetooth speakers. Here's how to go back: click Startbutton > SettingsUpdate & securityRecoveryand selecting Get startedunder Go back to the previous version of Windows 10. Please note that you can only go back to the previous version within 10 days. In-case that 10 days have already passed, you can follow Andre Da Costa's instructions here on this thread to get 1709 ISO.

    Reply back if there are improvements.

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