Updating to Windows 10 version 1803 freezes on the Windows logo upon reboot

Anonymous
2018-05-03T03:35:15+00:00

I've tried using Windows Update, repairing Windows update, using Windows Media Tool to create a bootable USB for a clean install, unplugging all peripherals including mouse and keyboard, reseting BIOS settings to defaults. No matter what I try, when booting to setup after installation through Windows Update, or when booting from the USB ISO the system hangs on the Windows logo for hours with no spinning dots and no hard drive activity. All I can do it hit the reset button. When trying to install via Windows Update and having to do a hard reset when it locks up, the resulting error code I find is 0xc1900101.

i7 965

ASUS P6T Deluxe

12GB RAM

310GB Free on OS drive

SoundBlaster Z

Nvidia GeForce GTX 970

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2019-02-19T12:28:03+00:00

    From my CBS.log:

    Loaded Servicing Stack v10.0.17763.164 with Core [...]

    Build: 17763.1.amd64fre.rs5_release.180914-1434

    WcpInitialize: wcp.dll version 10.0.17763.164 (WinBuild.160101.0800)

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  2. Anonymous
    2019-02-19T07:49:39+00:00

    Check C:\Windows\Logs\CBS\CBS.log which version you have installed.

    Search for Loaded Servicing Stack or look in the top of the file

    Our machines with 1709 had 10.0.16299.843 when they crasched on the upgrade to 1803 and we could not enable VT-d. (KB4477136)

    The 1709 with the newer 10.0.16299.961 upgraded to 1803 without turning of VT-d or Vt-x (KB4485448)

    The machine on 1803 with Vt-d of worked after we got 10.0.17134.580 (KB4485449)

    Are you on 1709 or 1803?

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  3. Anonymous
    2019-02-18T16:32:51+00:00

    Ok, I tried to install this 'servicing stack update' package downloaded from here -

    https://www.catalog.update.microsoft.com/search.aspx?q=kb44\*\*\*\*5364c.msu) and it says 'The update is not applicable to your computer', which probably means I already have the latest updates installed. However, enabling V-Td in BIOS caused the same behavior - hard freeze on 'Windows logo' booting stage.

    Get-Hotfix lists the following HFs on my system:

    Source        Description           HotFixID

    ------          -----------              --------     

    DESKTOP       Update                KB4483452

    DESKTOP       Security Update  KB4465477

    DESKTOP       Security Update  KB4465664

    DESKTOP       Update                KB4469041

    DESKTOP       Update                KB4470502

    DESKTOP       Security Update  KB4470788

    DESKTOP       Update                KB4480056

    DESKTOP       Security Update  KB4480979

    DESKTOP       Security Update  KB4487038

    DESKTOP       Security Update  KB4487044

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  4. Anonymous
    2019-02-18T13:41:47+00:00

    The latest servicing stack update and the latest cumulative update solved the VT-d problem for us in 1803.

    After the install and a reboot we could enable VT-d without any problem.

    We also update a machine from 1709 to 1803 after KB4486996 and KB4485448 without deactivating VT-d with success.

    So, for 1709 you need KB4486996 and KB4485448.

    For 1803 you need KB4485449 and KB4487017

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  5. Anonymous
    2019-01-05T13:39:44+00:00

    I was able to fix the problem by disabling VT-d in my BIOS. As it stands, Windows 10 1803 will not boot if this is enabled.

    Thanks Seth! I have similar system hardware (please see below for details) to yours and encountered the exact same problem.  I can confirm that by disabling Intel VT-d in the BIOS solves the problem with the Windows Update setup procedure freezing at the Windows Logo splash screen.

    System configuration

    ================

    Asus Rampage III Extreme (BIOS version 1401)

    Intel Core i7 990x

    12GB of RAM (Corsair Dominator GT)

    Windows 10 installed on a volume managed by LSI 9260-8i h/w RAID controller

    EVGA GTX 760 FTW Edition

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