file explorer not showing thumbnails for onedrive folder

Anonymous
2018-05-21T19:58:48+00:00

Many of my images have no thumbnail in my users one drive folder, even for files that are downloaded to my pc.

Full path C:\Users\myuser\OneDrive\Pictures\Camera Roll

How can I fix this? There was a time when thumbnails always worked for this folder, but I can't remember when this stopped working, it's been a couple/few weeks perhaps.

Also, why are some of the images near the end only available online. In my one drive settings this entire folder is set to sync.

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-07-13T10:17:06+00:00

I had the same issue and to fix it I went into the settings of the One Drive app and disabled (untick) the Files On Demand service then hit OK. Then after a restart of the PC all thumbnails within my One Drive folders had returned.

No I idea why this works but it did for me and hopefully will do for you also.

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  1. Anonymous
    2018-08-12T19:49:34+00:00

    I have the same issue, but the suggested fix makes no difference. Anything more than 60 days old displays no preview.

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  2. Anonymous
    2018-08-14T01:09:58+00:00

    So  - only those who say "wonderful" are noticed.

    Those of us who say "no, that does not work" are ignored.

    HELLO?????

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  3. Anonymous
    2018-08-14T02:41:00+00:00

    So  - only those who say "wonderful" are noticed.

    Those of us who say "no, that does not work" are ignored.

    HELLO?????

    This problem is extremely complex, may be caused by different issues on different machines with different configurations. Here's what I found on another forum thread that worked on my machine

    :

    "what worked for me is to run OneDriveSetup.exe from the

    C:\Users<user>\AppData\Local\Microsoft\OneDrive\Update  folder."

    I had to do this twice, and also alter my Files On Demand setting, but the OneDrive thumbnails came back and have worked OK for a couple of weeks now.

    The advice from the so-called experts or MVP types from MS in these threads is terrible, and usually involves running a long difficult & convoluted Windows "repair" sequence that does not help. The solutions are usually much simpler.

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  4. Anonymous
    2018-08-14T04:05:32+00:00

    I have tried EVERY suggestion over the course of nearly 2 years.

    NONE work.

    While OneDrive is a great product for some things, it has some serious issues that keep it from being "good enough."

    A record I saved 60 days ago - great, wonderful, wow. But I work on records for months/years, and those do not display.

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