file explorer not showing thumbnails for onedrive folder

Anonymous
2018-05-21T19:58:48+00:00

Many of my images have no thumbnail in my users one drive folder, even for files that are downloaded to my pc.

Full path C:\Users\myuser\OneDrive\Pictures\Camera Roll

How can I fix this? There was a time when thumbnails always worked for this folder, but I can't remember when this stopped working, it's been a couple/few weeks perhaps.

Also, why are some of the images near the end only available online. In my one drive settings this entire folder is set to sync.

Windows for home | Windows 10 | Files, folders, and storage

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Anonymous
2018-07-13T10:17:06+00:00

I had the same issue and to fix it I went into the settings of the One Drive app and disabled (untick) the Files On Demand service then hit OK. Then after a restart of the PC all thumbnails within my One Drive folders had returned.

No I idea why this works but it did for me and hopefully will do for you also.

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  1. Anonymous
    2019-08-11T07:53:27+00:00

    I am so over this Windows glitch! I have done all but nothing worked!!! I have spent days (not hours) trying to figure out how to fix this thumbnail preview problem, that's time wasted coz of poor technical support or software config, ONEDRIVE features, (or whatnots) from Windows!! Microsoft, PLEASE FIX THIS ISSUE RIGHT AWAY!!!!

    Do you have OneDrive location on another drive than "C:" (The default) ?

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  2. Anonymous
    2019-08-11T06:59:35+00:00

    I am so over this Windows glitch! I have done all but nothing worked!!! I have spent days (not hours) trying to figure out how to fix this thumbnail preview problem, that's time wasted coz of poor technical support or software config, ONEDRIVE features, (or whatnots) from Windows!! Microsoft, PLEASE FIX THIS ISSUE RIGHT AWAY!!!!

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  3. Anonymous
    2019-07-17T09:33:27+00:00

    I followed these instructions and now ALL of my thumbnails have been replaced by the ICON, including those on the PC.

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  4. Anonymous
    2019-05-18T16:38:18+00:00

    Hi Max,

    The steps you describe do the trick very well for me too.

    Thank you.

    However it is a pity that we had to invest a lot of time in a Windows 10 OS.

    Thanks to you I have all my thumbnails back and in the right place again.

    Please MS developers, solve this problem in the next W10 update.

    I am sure that a lot of people will be happy with that.

    Regards,

    Dirk

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