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Ever since I got my Surface Book 2 (15 inch), Windows UI performance was quite sluggish. Windows framerate drops noticeably when opening Task View even with only one or two windows open, and switching desktop also experiences stutter.
I tried to diagnose the issue myself, by installing latest drivers for UHD 620 graphics from both Microsoft and Intel. I tried reinstalling / uninstalling drivers for GTX 1060. None of these worked, and I have reinstalled Windows several times but nothing has changed.
However, one "solution" to this problem was to decrease the screen resolution to 1620*1080 @ 100% scaling, which mitigated the issue significantly. The usage of UHD 620 graphics is much lower (shown under graph labelled "3D") with lower resolution and animation became much smoother. Upon research I discovered that this issue is not specific to my device. Many other laptops with high resolution displays were experiencing the same problem.
Here are some links to thread discussing seemingly similar issue:
4k laptop lag in Windows 10 UI animations
Laggy animations and effects at 4K resolution (running Windows 10)
Is it that the Integrated Graphics Card in these laptops are not powerful enough to drive such a high resolution display? If so, the solution is not to lower the resolution as I did - that is just a poor excuse. Even my MacBook Pro Retina from 2012 performs better on MacOS than my Surface Book 2 does on Windows.
OR it is very likely that Windows 10 optimization on high-resolution laptops is just poor. It is ridiculous that such a high-end laptop experiences lag within its native OS only with few windows open; if Apple can do well with their animation on MacOS, there is no reason for Microsoft not to be able to do it.
Please look into this issue and fix it, Microsoft.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the same issue with a Lenovo Yoga 920 with the 4k screen, exchanged it for a second one, had the same issue and returned it. Now I have bought a Surface Book 2 15 and it has the same problem!!! What is going on Microsoft? Is it really possible that even today Windows is not capable of working smooth on high resolutions?
Same issue ... how is this even possible ?!
I just perfomed a PC reset, keeping all data in place. My issues seem mostly gone. I'm convinced now you need to do a reset after every new version of Windows 10, at least. This is probably my 5th rebuild since purchasing an SB in June of last year.
Just did too, and it's still really sluggish compared to the desktop I have nearby, which is less powerfull than the SB2 ...
The SB2 generaly has some graphics handling issues. I was also getting terrible lag in apps like photoshop but the gpu usage wouldn’t go over 20%, and it was a completely new out of the box device. Whole Windows UI was sluggish and in the end I’ve returned it, it’s just stupid how **** the software experience is on these Surface devices, there’s always a firmware problem and you can never sit down and do something without some troubleshooting. God forbid that something works out of the box! For something that I have paid 3000€ is just ridiculous...
