Surface Book 2 Task View Lag (and other high-resolution laptops included)

Anonymous
2018-04-08T15:54:29+00:00

Ever since I got my Surface Book 2 (15 inch), Windows UI performance was quite sluggish. Windows framerate drops noticeably when opening Task View even with only one or two windows open, and switching desktop also experiences stutter. 

I tried to diagnose the issue myself, by installing latest drivers for UHD 620 graphics from both Microsoft and Intel. I tried reinstalling / uninstalling drivers for GTX 1060. None of these worked, and I have reinstalled Windows several times but nothing has changed.

However, one "solution" to this problem was to decrease the screen resolution to 1620*1080 @ 100% scaling, which mitigated the issue significantly. The usage of UHD 620 graphics is much lower (shown under graph labelled "3D") with lower resolution and animation became much smoother. Upon research I discovered that this issue is not specific to my device. Many other laptops with high resolution displays were experiencing the same problem.

Here are some links to thread discussing seemingly similar issue:

4k laptop lag in Windows 10 UI animations

Laggy animations and effects at 4K resolution (running Windows 10)

Windows 10 Animation lags

Lag with Surface book 2

Is it that the Integrated Graphics Card in these laptops are not powerful enough to drive such a high resolution display? If so, the solution is not to lower the resolution as I did - that is just a poor excuse. Even my MacBook Pro Retina from 2012 performs better on MacOS than my Surface Book 2 does on Windows.

OR it is very likely that Windows 10 optimization on high-resolution laptops is just poor. It is ridiculous that such a high-end laptop experiences lag within its native OS only with few windows open; if Apple can do well with their animation on MacOS, there is no reason for Microsoft not to be able to do it.

Please look into this issue and fix it, Microsoft.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-06-19T11:42:28+00:00

    It's very disappointing to see that Microsoft doesn't give a **** about this! Even their own (Surface) products have had this problem for years, and they still don't care. It really surprises me.

    I also thought about getting a MacBook and switching to MacOS only because of this annoying problem.

    Microsoft will definitely lose their users if they continue to not giving a **** about users' problems.

    However, I googled terms like "Macbook Animation Lag", "MacOS Animation Lag", etc. and I found out that some Mac users have faced this problem as well:

    Why is Sierra's UI animations so jittery and laggy?

    Why are the window resize animations choppy and laggy on the Mac Pro?MacBook Pro 2017 '15 UI Laggy Animations

    That's why I thought that the problem could be universal, and because of the crappy Intel integrated graphics.

    However, I'm not quite sure yet, I'd like to get a good response from Microsoft or Intel, but they didn't give any valuable solution to this problem yet, I'm still watiting...

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  2. Anonymous
    2019-06-19T05:39:28+00:00

    I've had this problem since the first day I bought my laptop (ASUS ZenBook UX510 with 4K display) which was about 2 years ago (I even posted a question here, which you mentioned and linked to).

    Unfortunately, they've done nothing about it, even when they foud out that even their own devices (Surface Book 2, etc.) have this problem.

    I'm really frustrated, I don't know what else to do to fix this problem.

    I think the reason behind this problem comes down to the fact that Intel onboard graphics cards do not have enough power to handle animations on high-resolution displays; however, if that's true, it'd be such a shame for Intel and even the manufacturers.

    I'm really exhausted by this, most people don't care or they don't notice this issue in their devices, or they even think that it's normal! So they don't complain about it, and therefore Microsoft and Intel don't care either.

    Please if you are someone in charge and can help us, don't hesitate, it'd be highly appreciated.

    I don't think it's the Intel graphics, it's down to the optimisations and pure arrogant laziness of Microsoft. Because of all these issues I switched to a Macbook, it started to interfere with my work severely and ended up costing me a lot of money. What I can see is that the UI on a Mac is super fluid and smooth with all the same transparency effects and animations on the same high resolution displays with the same integrated intel graphics. Proof that it can be done.

    I just can't believe that they can sell a 3000€ product like the Surface Book 2 and that I need to spend more time troubleshooting the damn thing than working on it. I can't describe how refreshing it was to just open a Macbook out of the box, make one update, install the software and start working.

    With the Surface book 2 15" the experience was first install 4 updates, then the software, then you realise that everything is lagging unbearably, then you spend 4h on the internet looking for a solution, you realise there is none, spend another week trying to make it work, then the GPU starts disconnecting, then you play a 4k video and the fans starts screaming like a plane taking off, the pen is jittery and offset 2mm from the tip when you touch the display, GPU disconnects again in the middle of work crashing everything. At that point you take that thing back because you paid an obnoxious amount of money for it, and cross to the enemy side because there is no other choice left.

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  3. Anonymous
    2019-06-18T14:14:21+00:00

    I've had this problem since the first day I bought my laptop (ASUS ZenBook UX510 with 4K display) which was about 2 years ago (I even posted a question here, which you mentioned and linked to).

    Unfortunately, they've done nothing about it, even when they foud out that even their own devices (Surface Book 2, etc.) have this problem.

    I'm really frustrated, I don't know what else to do to fix this problem.

    I think the reason behind this problem comes down to the fact that Intel onboard graphics cards do not have enough power to handle animations on high-resolution displays; however, if that's true, it'd be such a shame for Intel and even the manufacturers.

    I'm really exhausted by this, most people don't care or they don't notice this issue in their devices, or they even think that it's normal! So they don't complain about it, and therefore Microsoft and Intel don't care either.

    Please if you are someone in charge and can help us, don't hesitate, it'd be highly appreciated.

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  4. Anonymous
    2019-06-11T14:38:13+00:00

    It's extremely frustrating. I don't know if they will ever fix it... The animation is also terrible on my Surface Pro 6. What I found helpful was to turn off animations all together. To do this, open settings and type in 'animation' in the search box. Click on the option that says something like 'Show animations in Windows' and uncheck that box. I know its not ideal but at least it makes it much faster. Give it a shot and hopefully you can find it helpful.

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  5. Anonymous
    2019-06-11T11:15:23+00:00

    Same issue here. Have had my SB2 for a month and irritated with how janky the animations and multitasking are for such a high end product. 

    Any proper solutions?

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