(error 0x000007d1) on Printer

Anonymous

Hello;

Since I have updated to the new version 1803, my Brother's HL-L2340DW Mono Laser printer will not print, and receive this error code. I have uninstalled this drivers and program 3 time and reinstalled it. It is setup for wireless. It says that the printer is there and working, but no print. It says that it has a invalid driver. So, somewhere in your programming of 1803 version Microsoft had changed something. Because it used to work flawlessly. I don't think this is a Brother's driver problem, but a Microsoft drivers problem. Fix it please! I want my printer to work again. And don't tell me it is a Brother's problem when I know it all started with the version of 1803. This is a screen shot of the error code that I get. I was trying to print a test page.

Thank You

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I did this and it fixed the problem.

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

Please submit feedback on Feedback Hub before trying this workaround
Please reply/mark this as helpful if you it works for you

Workaround:

Press windows key + R. Type 'regedit' in the Open box, and then click OK.
Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

it finally worked after hours of attempts.

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Answer accepted by question author

Anonymous

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

Please submit feedback on Feedback Hub before trying this workaround
Please reply/mark this as helpful if you it works for you

Workaround:

Press windows key + R. Type 'regedit' in the Open box, and then click OK.
Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

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Answer accepted by question author

Anonymous

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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141 additional answers

Anonymous

2018-05-29T03:44:35+00:00
Hi David,

A misconfiguration with the device driver can cause the error code 0x000007D1. I will need more details to properly address your issue. Kindly answer the following questions:

How did you install the printer driver? Was it automatically installed through Windows Update or did you manually install it?

Can you tell me the current OS Build of your Windows 10 version 1803 PC? You can find this information by clicking the Start button, type About your PC, press Enter, and then scroll down to Windows specifications.

For now, I recommend performing the troubleshooting steps outlined in the articles below. The links have instructions on how to troubleshoot printer issues in Windows 10.

Fix printer problems

Fix printer problems in Windows 10

We're looking forward to your response.
I am also experiencing the error code 0x000007D1 with my Dell Multifunction E515dw printer. I have uninstalled printer drivers and installed the drivers manually from the Dell site as well as through Windows in an effort to fix problem. I have also restored the computer to the date before the version 1803 update (5/22/2018) but to no avail. I spent almost an hour with Dell technical support too, but I am still unable to print. I have tried all of the troubleshooting resources listed above. The OS Build for my PC is 17134.1. I appreciate any help you can give me with this. Thank you!

Milton
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Anonymous

2018-05-29T06:41:33+00:00

My husband has the exact same problem with Windows Update Version 1803. Since updating, he cannot print anything on our Brother laser printer. Keeps getting the same invalid driver error message. Everything was working fine before the update. We have tried uninstalling and reinstalling the printer software 3 times. Did not help. Even tried recovering the system back to the previous version. It took ages to whirr and buzz and restart... There was a message saying that the recovery was succesful... But the printer still would not work, and when I checked the version of Windows - it STILL said 1803. We are at a loss to know how to reconnect with our printer. I have deleted all the downloaded Windows update files on my own computer, and set my wifi connection to appear "metered" in an attempt to stop my own computer installing this horrible update until this problem is fixed.

Microsoft, PLEASE, PLEASE, fix this ASAP!
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