(error 0x000007d1) on Printer

Anonymous

Hello;

Since I have updated to the new version 1803, my Brother's HL-L2340DW Mono Laser printer will not print, and receive this error code. I have uninstalled this drivers and program 3 time and reinstalled it. It is setup for wireless. It says that the printer is there and working, but no print. It says that it has a invalid driver. So, somewhere in your programming of 1803 version Microsoft had changed something. Because it used to work flawlessly. I don't think this is a Brother's driver problem, but a Microsoft drivers problem. Fix it please! I want my printer to work again. And don't tell me it is a Brother's problem when I know it all started with the version of 1803. This is a screen shot of the error code that I get. I was trying to print a test page.

Thank You

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I did this and it fixed the problem.

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

Please submit feedback on Feedback Hub before trying this workaround
Please reply/mark this as helpful if you it works for you

Workaround:

Press windows key + R. Type 'regedit' in the Open box, and then click OK.
Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

it finally worked after hours of attempts.

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Answer accepted by question author

Anonymous

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

Please submit feedback on Feedback Hub before trying this workaround
Please reply/mark this as helpful if you it works for you

Workaround:

Press windows key + R. Type 'regedit' in the Open box, and then click OK.
Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

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Answer accepted by question author

Anonymous

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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141 additional answers

Anonymous

2018-06-16T20:02:33+00:00

I had the same problem,but without an error number. (see screen snap below) I spent a few hours on the phone with Microsoft's 2nd tier support, he finally did a repair re-install of Windows and that did NOT help.

He wanted me to do a clean install, which I am always loathe to do. SO I searched and stumbled onto this thread. I removed the key, rebooted and all works perfectly now.

If anyone is interested in helping others like me, please contact the tech support people and let them know about this fix.

My case number is #1429 82 8145

Might save them a lot of misery.
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Anonymous

2018-06-16T20:40:41+00:00

daknke für das Agebot. Ich werde Ende August 2018 wieder auf La Palma sein. Dort ist mein Canon Drucker der NICHT GEHT. Hier in Deutschland habe ich einen HP. Dieser wurde mit Verbindung direkt zwischen Installationsassistent und HP repariert. Der geht jetzt wieder. Komme aber gerne Ende August auf Deinen Fall zurück.
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