(error 0x000007d1) on Printer

Anonymous

Hello;

Since I have updated to the new version 1803, my Brother's HL-L2340DW Mono Laser printer will not print, and receive this error code. I have uninstalled this drivers and program 3 time and reinstalled it. It is setup for wireless. It says that the printer is there and working, but no print. It says that it has a invalid driver. So, somewhere in your programming of 1803 version Microsoft had changed something. Because it used to work flawlessly. I don't think this is a Brother's driver problem, but a Microsoft drivers problem. Fix it please! I want my printer to work again. And don't tell me it is a Brother's problem when I know it all started with the version of 1803. This is a screen shot of the error code that I get. I was trying to print a test page.

Thank You

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I did this and it fixed the problem.

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

Please submit feedback on Feedback Hub before trying this workaround
Please reply/mark this as helpful if you it works for you

Workaround:

Press windows key + R. Type 'regedit' in the Open box, and then click OK.
Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

it finally worked after hours of attempts.

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Answer accepted by question author

Anonymous

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

Please submit feedback on Feedback Hub before trying this workaround
Please reply/mark this as helpful if you it works for you

Workaround:

Press windows key + R. Type 'regedit' in the Open box, and then click OK.
Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

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Answer accepted by question author

Anonymous

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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141 additional answers

Anonymous

2018-07-08T12:52:12+00:00

I have the same problem with my Cannon. I have tried EVERYTHING I know to try and I find it absurd that Windows has know of this issue since May and has not addressed it with another Windows update.
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Anonymous

2018-07-01T20:54:37+00:00

I tried several times to start fresh, deleting everything and all drivers relating to the HL2270, and then installing the 2012 drivers downloaded from Brother. That did not work - still got the invalid driver message. After reading the posts in this thread, I then deleted the PostSPUpgrade key, and started fresh again with a new driver installation, but that still did not resolve the printing issue and the "invalid driver" box.

I finally did get the printer to start working again by starting fresh one more time. I downloaded the uninstall tool from the Brother website and uninstalled the printer and driver, so that there were no references anywhere to the Brother printer, or if there were I deleted those (after running the uninstall tool from Brother, I was able to get around Windows refusal to delete the Brother driver package because it spuriously claimed the driver was in use).

Now, with the Brother HL2270 driver and hardware completely removed in all respects, I pulled out the original installation CD that came with the printer, disconnected the 2270 and hooked up a portable CD drive to the computer, and then followed the installation instructions, just as if the printer were newly acquired and being installed for the first time. After that installation, the printer worked again. I have not tried to update the driver, because of fear that it will again become nonfunctional, but at least it appears to be printing without problem now. The deletion of the PostSPUpgrade key, before the printer and driver re-installation from the CD, may have helped here, but I don't know for sure.
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