(error 0x000007d1) on Printer

Anonymous
2018-05-22T09:36:01+00:00

Hello;

Since I have updated to the new version 1803, my Brother's HL-L2340DW Mono Laser printer will not print, and receive this error code. I have uninstalled this drivers and program 3 time and reinstalled it. It is setup for wireless. It says that the printer is there and working, but no print. It says that it has a invalid driver. So, somewhere in your programming of 1803 version Microsoft had changed something. Because it used to work flawlessly. I don't think this is a Brother's driver problem, but a Microsoft drivers problem. Fix it please! I want my printer to work again. And don't tell me it is a Brother's problem when I know it all started with the version of 1803. This is a screen shot of the error code that I get. I was trying to print a test page.

Thank You

[Moved from: Windows / Windows 10 / Windows update, recovery, & backup]

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-06-20T01:02:32+00:00

I did this and it fixed the problem.

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

  1. Please submit feedback on Feedback Hub before trying this workaround
  2. Please reply/mark this as helpful if you it works for you

Workaround:

  1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
  3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
  4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

it finally worked after hours of attempts.

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Answer accepted by question author
Anonymous
2018-06-12T00:38:21+00:00

Hi Everyone,

Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

NOTE:

  1. Please submit feedback on Feedback Hub before trying this workaround
  2. Please reply/mark this as helpful if you it works for you

Workaround:

  1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
  2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
  3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
  4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

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Answer accepted by question author
Anonymous
2020-02-28T18:54:02+00:00

Based on your post on printing, I think that the Microsoft Virtual Agent can help you troubleshoot your issue. It'll walk you through the right troubleshooting steps based on the specific problem you're facing.

Please let us know if this solved your issue.

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  1. Anonymous
    2018-06-23T15:33:23+00:00

    Hi Everyone,

    Engineering has asked for you guys to try the following workaround to see if it fixes your issue:

    NOTE:

    1. Please submit feedback on Feedback Hub before trying this workaround
    2. Please reply/mark this as helpful if you it works for you

    Workaround:

    1. Press windows key + R. Type 'regedit' in the Open box, and then click OK.
    2. Locate, and then click the following registry subkey if it exists: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
    3. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.
    4. Restart your PC (OR run ‘net stop spooler’ followed by ‘net start spooler’ from an elevated command prompt).

    I tried this and it worked!  I don't like to mess around with the registry but I haven't been able to print for a month.  Be sure to backup your registry first just in case something goes wrong ...

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  2. Anonymous
    2018-06-20T00:27:30+00:00

    Same Deal:

    So, we wait???

    Live Assistance

    Chat

      Close

    Status: Disconnected

     Tchelly: Hi, my name is Tchelly. I will be helping you today. 

     Tchelly: I see you need assistance with your HLL2320D. What can I do for you?

     DK: Hi, I've been out of town for 4 months and now my home printer is unhappy.I hav a HLL2320D. I tried uninstalling and reinstalling the driver and now it says the driver is invalid.

     Tchelly: Please tell me exactly what error is on the display.

     DK: printer driver is invalid

     Tchelly: Thank you.

     Tchelly: Please tell me which version of Windows or Mac you are using.

     DK: win 10

     Tchelly: Thank you.

     Tchelly: Your machine is connected to the computer with a USB cable, right?

     DK: yes

     DK: via a dock

     Tchelly: Ok.

     Tchelly: Just to confirm, did you get this complete error message " The Specified driver is invalid" or "Windows can't print due to a problem with the printer setup"?

     DK: now i get the latteer

     DK: in word

     Tchelly: Which one?

     Tchelly: Can you tell me exactly what the error on the display says?

     DK: Windows can't print due to a problem with the printer setup

     Tchelly: Ok.

     Tchelly: I'm going to send you a link to an answer with step by step instructions. Just chat me if you have any questions or need assistance. Be sure to check back with me every few minutes so I know you are still on the chat. 

     Tchelly: https://help.brother-usa.com/app/answers/detail/a_id/103317

     DK: ok

     Tchelly: Please perform steps 1-4, then let me know.

     DK: ok

     Tchelly: Thanks.

     Tchelly: Are you finding everything ok? 

     DK: a trest page prinnter

     Tchelly: I'm sorry?

     DK: how do i do thois: If you have not already printed the Printer Settings page from the printer, press OK three times to print the Printer Settings. what is "ok" button?

     Tchelly: Press the OK key on your Brother machine. 

     Tchelly: Is everything going well? Please let me know if I can help.

     DK: where i ss the ok button?

     DK: I havea "go" button

     Tchelly: Press on it 3 times.

     DK: it printed

     Tchelly: Is the interface set to Auto?

     DK: i don't see "interface"

     Tchelly: Please look carefully on the document, Interface will be under Setting Lo ck.

     Tchelly: Lock.

     DK: don't have settings lock either

     Tchelly: Ok.

     Tchelly: Please do the following on the Brother machine:

     Tchelly: a. Press ▲ or ▼ to display General Setup. Press OK.

    b. Press ▲ or ▼ to display Interface. Press OK.

    c. “Select” is displayed, press OK.

    d. Press ▲ or ▼ to display Auto. Press OK.

    e. Press and hold GO a few seconds to exit the menu.

     DK: no up o down arrows, no display on this printer

     Tchelly: Is the model number of your Brother machine HLL2320D?

     DK: yes

     Tchelly: Can you tell me the serial number of your machine? It is usually on the bar code label on the back of the machine. 

    If it isn't there, it could be inside the front cover or underneath the front paper tray.

     DK: ok

     Tchelly: Thanks.

     DK: U63877J5N210672

     Tchelly: Thanks.

     Tchelly: I'm completely sorry for the mislead. 

     DK: OK

     Tchelly: Please disconnect the USB cable from your computer and your machine.

     DK: DONE

     Tchelly: Please reconnect the cable and try to print a test page.

     Tchelly: How is that coming? 

     DK: HOW?

     Tchelly: Try to print a document from the computer.

     DK: OK

     DK: SAME MESSAGE

     Tchelly: Thank you.

     Tchelly: Thanks for going through all the steps with me. I'm sorry it didn't resolve the issue. 

     Tchelly: We're aware of an issue affecting Windows 10 users, in which you receive an error message stating: "The Specified driver is invalid" or "Windows can't print due to a problem with the printer setup" when attempting to print to the Brother machine. We are currently investigating this issue.

     Tchelly: At this point, I will have to escalate this situation to our next level of support for better assistance, I have your email address as ******@earthlink.net, is that correct? 

     DK: YEP, THAT' S IT

     Tchelly: Please be advised that we currently don't have an estimated time for a resolution, but we will send an email once the issue has been resolved.

     Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection. 

     Disconnection in 3600 seconds. 

     Connection resumed. 

     DK: I FOUND THE TEST page and it gave me that messagem

     Tchelly: I see.

     Tchelly: For now, I can refer you to the Microsoft knowledge forum for addiditional information about Microsoft's investigation of this issue.

     DK: uundet printers it says "not connected"

     Tchelly: I understand.

     DK: so it's not me

     Tchelly: No.

     DK: must be because of a recent windows updasate?

     Tchelly: Right.

     DK: ok, i will try to go without for a bit

     Tchelly: I will escalate the case then, so we can send you an email as soon as we have an answer.

     DK: thanks!!!!!!

     Tchelly: You're welcome. Do you have any additional questions or concerns?

     DK: it's my only printretr

     Tchelly: I understand.

     Tchelly: We will contact you soon.

     Tchelly: Thanks so much for the chat. I hope your day is great!

     Tchelly: Thanks for contacting Brother. Have an amazing day!

     Tchelly has disconnected. 

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