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Windows 10 1803 update gives this message 0xc1900101. Then windows update starts the download again.
Then it's message 0x80070005.
How to escape from this.Win10 pro, 1709
*Modified title for accuracy*
*Original title: Windows 10 1803 update fails with message 0xc1900101.*
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
0xC1900101 is generic error code and points to driver incompatibility while you opt to upgrade. You need to read the dialog, which likely came before this error message. There should be additional information with the detail. The dialog will tell you what devices are having a problem. That is the one you need to get a new driver for.
Once you fixed the driver(s) mentioned with detail, the error will no longer persist.
Hope this helps!
You are welcome. It sounds like you've been on top of it, but upgrades are tough sometimes. My own upgrade 1803 > 1809 went through all the motions - lots happened - up to a request to reboot to complete it. The reboot was too quick for confidence, but I believed it for including an OOBE (out-of-box experience) on some settings. But the computer actually still was entirely 1803, except it had the ~WS folders & a small Windows.old. Anyway... I removed those & did it manually as in my point 8. That worked very well. I hope it will for her.
Because mine is Windows Home & with a digital entitlement linked to a MSFT account, at "START, Settings, Update & Security, Activation"...
I was never asked for a product key. Even when doing a clean install, it wasn't asked. It just asked for my MSFT account & internet router passwords.
https://support.microsoft.com/en-us/help/12440/windows-10-activation
Activation in Windows 10
The answer to your question must be in there somewhere, if her case is different.
PCR,
Many thanks for your detailed reply. I will reply to your suggestions and then tell you how I intend to proceed after what you have advised. My points below relate, in the main, to what I did yesterday and not necessarily what I have tried over the course of the last 10 days.
Point 1. Agreed.
Point 2. Yes, I used the assistant yesterday, with bizarre results. The bottom line is that it gets to about 75% in stages as normal, and then reverses backwards to about 35% when it falls over with the message to the effect that it is 'Reverting to the previous operating system'.
Point 3. I will need to check whether KB4023814 is still there, but I did uninstall all that was uninstallable, before last trying.
Point 4. I uninstalled whatever I could in relation to major and semi-major updates....
Point 5. Will do, if these circumstances continue (the PC owner is getting restless, and I am ashamed to say that she has just gone out and bought an Apple computer or something, much against my better judgement).... I suspect that the System Image used previously related to 17.09. Hence there could have been conflicts with the later two versions.... But this approach also raises licence and activation issues. In carrying out these 'repairs' and 'reinstallations' I used the original licence key to activate the first attempt at reinstallation, and the activation was successful but it has generated an entirely different but full 25-character licence key. So when prompted for the licence key on reinstalling, which version should I use and will it work? If a new licence key is required, the owner is unlikely to be willing to fork out for what she (probably mistakingly) regards as 'hers', having paid for the computer assembler/vendor for it originally.
Point 6. First point; may well try. Second point, did this, but may try again.
Point 7. They are not there at present, and I have previously removed them on earlier attempts. I understand what they are for, etc.
Point 8. I may well try this as the point of last resort. Again, I understand the technicalities.
If you can see from my responses that I may have missed or omitted something major, please respond accordingly.
Many thanks for your help, and I will check with the owner to see if she wants me to continue, and if she does, I will report back further in due course.
(1) The computer's current version is 1709, & it has the latest OS Build 16299.785 (for that version). And its Architecture is 64-bit/x64. It is Home edition.
(2) KB4023814 (that you circled in your picture) is the MSFT Update Assistant. It downloads & installs (or just runs) when MSFT has determined the computer's Windows version is too old. That determination is made when the version is the 2nd version back. 1709 is two back from 1809 (which has been rereleased). But apparently it wants to install 1803. You should skip that & hope 1809 installs better. By doing it yourself from a download it hopefully goes better.
(3) Look for KB4023814 or Update Assistant at "START, Settings, Apps" & uninstall it, if found. Either scroll down the list & click it, or click "Programs & Features" at the right & click it in that list. Then click the Uninstall button.
(4) Block "Feature update to Windows 10, version 1803" with WUShowHide...
How to temporarily prevent a Windows Update from reinstalling in Windows 10
You've got to catch it trying to come in again. Skip this, if it isn't there. Also block "Feature update to Windows 10, version 1809", if that one is there.
(5) Make a Windows system image, at "START, Settings, Update & Security, Backup, Go to Backup & Restore (Win 7)", in case things get worse. Make the Repair Disc to restore it with, or ask Cortana for "Recovery Drive" to make it on USB. Also, see...
https://www.winhelp.us/restore-a-system-image-in-windows-7.html
Restore a System Image Backup in Windows 7, 8, 8.1 and 10
Note: That's a 3rd-party site. It is informative. I know nothing (good or bad) of the links or downloads there.
(6) Try the quick fixes here (that you haven't already done)...
https://docs.microsoft.com/en-us/windows/deployment/upgrade/quick-fixes
Quick Fixes
For Quick Fix #8, the site is at...
https://www.asus.com/Motherboards/A88XMPLUS/HelpDesk_Download/
A88XM-Plus
Compare drivers there against Device Manager. If greater at the site, first try to update it with Device Manager (search automatically). If that fails, take the one from the site. Current BIOS version is in MSInfo32 (ask Cortana).
(7) If they exist on C:... use Disk Cleanup (ask Cortana) to delete $Windows.~BT, $Windows.~WS & Windows.old. Those will be in the categories "Windows update cleanup" & "Previous Windows installation(s)", after clicking "Clean up system files". A successful upgrade creates them, but normally Windows will delete them after as little as 10 days. The first two accomplish the upgrade. Windows.old is actually the previous Windows version.
(8) Try this way to upgrade to 1809, from Installation media...
https://www.microsoft.com/en-us/software-download/windows10
Download Windows 10 - Currently, this is v.1809 again
Make a Win 10 Installation USB drive or burn an .iso to DVD. As the article says, match it to the Language, & Architecture (64-bit/x64 or 32-bit/x86) of the computer on which it will be installed. That is correctly prefilled, if the MediaCreationTool is run on that computer. The Edition to take is Windows 10. It will sort out to Home or Pro during installation. (You must end up with the same Edition as before or buy a new license. You won't have a problem, actually, because yours is Home edition. It's the Pro's who have to worry.)
Instructions are at the site how to use those to do an upgrade. Basically, you boot to Windows, plug in the media, open it in File Explorer, & click Setup.exe. It will run a bit over an hour. Here are the screens you might see...
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
How to Do a Repair Install of Windows 10 with an In-place Upgrade
How to Upgrade to Windows 10 Creators Update version 1809 using ISO File from Versions 1507, 1511, 1607, 1709 and 1803
Good luck, & keep us informed.
It is a friend’s Asus A88XM-PLUS motherboard inside a Palicomp AMD Averi Evolution; latest BIOS and standard peripherals, no more, no less, supplied at sale with Windows 8/8.1. Worked flawlessly until summer 2018 then crashed twice in two months with no boot. Fixed by corner shop engineers twice for about $250. Crashed again last month and I was asked to fix it. Immediately found problems indicating BIOS boot security settings so reset and updated BIOS and set boot security to zero or low and was then able to try repairing, but impossible from standard options available. Then tried to reinstall from USB, Internal DVD, external DVD, etc but always received formatting errors. Suspected hardware error, probably memory, etc. Without going into detail I found a workaround and obtained a viable installation, I think dated 17.03. Then I performed a thorough check of hard disk (chkdsk, DISM, SFC, etc) and all components, and fixed driver problems for integrated graphics, hard disk controller and monitor driver, so all seemed well. It then self-upgraded to 17.09, which is where the upgrade problems then started, but I emphasise that it does now appear to be stable, but stuck at 17.09 although it claims that it is at 18.03 ‘after a reboot’ which, of course, never actually happens, and probably with no chance of updating any further. Graphics attached (specific error message 0xc1900101 is in the second graphic).
Can you also suggest the best way of carrying out a memory check? Current configuration is one 8GB stick.
Many thanks.
