Windows 10 - Freezing on startup after 5-10 minutes

Anonymous
2018-04-15T19:40:28+00:00

basically I just moved to a new house and came into another issue with my computer. Before, the original issue was that my computer would freeze if I go idle from the keyboard and mouse after 8-10+ minutes. Weird thing about it is that it never happened whenver I was on the game “Fortnite” main menu screen. I couldnt get any real answers for my issue.

The day I move in, I setup my computer and it worked perfectly other than the idle freezing issue. Next day, I get on and reboot my pc becuase I couldnt leave it on due to the idle freezing if I was sleeping. But I get on for 5-10 minutes opening discord, spotify, and a game and it freezes on me. I reboot the Pc and it does it the second time. 

Now I have an even worse issue. I don’t know how to fix it at all. And if I did find there issue, I wouldn’t know where to start. 

If I load the pc in Safe Mode, it works perfectly fine. Doesn’t freeze after a couple of minutes and it doesn’t freeze if I go idle either. 

I tried to factory reset my computer but by the time it reaches 40-50% it freezes and I can’t do anything to it basically. 

Also, if you can help me and solve my issue. I’ll really appreciate it. The last post I did was with a guy helping but took him 1-2 days for a reply which I need fast and detailed replys. 

He explained to me that certain things we will do but never said if I should be doing it in Normal Startup or Safe Mode. 

Please help

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-04-15T20:45:02+00:00

    Is this any good?

    Also I used a program called Driver Booster 3.3 

    You think that is okay? It updated 16 very old drivers it said.

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  2. Greg Carmack 24,785 Reputation points Volunteer Moderator
    2018-04-15T22:18:25+00:00

    Hi Gary.

    I don't recommend driver finder programs because they can be wrong.

    But since the only drivers posted on the Asus web page for that model are for Windows 8.1 and older it might help.

    After a restart has it fixed the problem?

    If not go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    If nothing else helps what I'd do at this point is wait a few days for Spring Creators Update to be released, install Media Creation Tool from this link and choose Upgrade This PC Now: http://windows.microsoft.com/en-us/windows-10/m...

    This is the most stable way to change to the newer version and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

    If there are any hurdles during install then these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...

    You can monitor the Windows 10 Blog here to get notified of the exact date for release of Spring Creators Version 1803 which is soon: https://blogs.windows.com/windowsexperience/#ut...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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  3. Greg Carmack 24,785 Reputation points Volunteer Moderator
    2018-04-15T22:27:34+00:00

    I found your drivers on that Asus page I linked by putting in the CM number which led to your model, but the only drivers were for 8.1.

    One Driver finder I do use sometimes for older PC's that works well is SlimDrivers so you could get a second opinion from it since it's free. Just avoid installing the SlimCleaner when you're installing it as it's not needed. I'd also uninstall it after it Updates the drivers so it doesn't bug you. And be sure to have it set Restore points so you can roll back either from Windows or Repair mode.

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  4. Greg Carmack 24,785 Reputation points Volunteer Moderator
    2018-04-15T22:29:40+00:00

    Link here. The only Updates for WIndows 10 are the BIOS but it says it's for Windows 8.1 so I'd not take it. Next check Windows 8.1 which has a full set but they're likely older than what Windows Update and your Driver finder found. But you can compare them to see for sure, espcially chipset and display which can cause freezes. https://www.asus.com/supportonly/CM6730/HelpDes...

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  5. Anonymous
    2018-04-15T22:29:42+00:00

    I restarted it after using the program for the updates on the drivers out of safe mode and so far so good. No crashes yet but it's been past 15-20 minutes now. But now I ran into a newer issue. My disk is being really really high like 100% usage for some reason and It takes forever to load up things such as google chrome, programs, and the startup of the pc itself. 

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