Windows 10 - Freezing on startup after 5-10 minutes

Anonymous
2018-04-15T19:40:28+00:00

basically I just moved to a new house and came into another issue with my computer. Before, the original issue was that my computer would freeze if I go idle from the keyboard and mouse after 8-10+ minutes. Weird thing about it is that it never happened whenver I was on the game “Fortnite” main menu screen. I couldnt get any real answers for my issue.

The day I move in, I setup my computer and it worked perfectly other than the idle freezing issue. Next day, I get on and reboot my pc becuase I couldnt leave it on due to the idle freezing if I was sleeping. But I get on for 5-10 minutes opening discord, spotify, and a game and it freezes on me. I reboot the Pc and it does it the second time. 

Now I have an even worse issue. I don’t know how to fix it at all. And if I did find there issue, I wouldn’t know where to start. 

If I load the pc in Safe Mode, it works perfectly fine. Doesn’t freeze after a couple of minutes and it doesn’t freeze if I go idle either. 

I tried to factory reset my computer but by the time it reaches 40-50% it freezes and I can’t do anything to it basically. 

Also, if you can help me and solve my issue. I’ll really appreciate it. The last post I did was with a guy helping but took him 1-2 days for a reply which I need fast and detailed replys. 

He explained to me that certain things we will do but never said if I should be doing it in Normal Startup or Safe Mode. 

Please help

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-04-15T20:21:15+00:00

    0 records found :(

    CM6330_CM6630_CM6730_CM6830_M11AA-8

    Also is this what you wanted me to download? 

     cant even upload the picture

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  2. Greg Carmack 24,785 Reputation points Volunteer Moderator
    2018-04-15T20:37:13+00:00

    Hi Gary. What is that you've written above?

    Did you go to the Asus Downloads link and put in your PC model number?

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  3. Anonymous
    2018-04-15T20:38:43+00:00

    I think I found it but I really have no clue in Pcs. I just play games on my computer but everything you explain to me is confusing and like a different language to me because i'm new to computers still :( 

    BIOS Version/Date -

    America Megatrends Inc. 0508, 1/23/2013 

    BIOS mode -

    UEFI

    Baseboard Model - 

    Not Available

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  4. Greg Carmack 24,785 Reputation points Volunteer Moderator
    2018-04-15T20:38:51+00:00

    Your PC model number should be on a sticker attached to it. It's like the car model number which most people know. If you post back a picture of the sticker we can help you find it. Attach the picture in the reply box using Attach Image button. Or just write out everything on sticker.

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  5. Anonymous
    2018-04-15T20:41:01+00:00

    The code thing CM is the System Model it shows on system information

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