Windows 10 - Freezing on startup after 5-10 minutes

Anonymous
2018-04-15T19:40:28+00:00

basically I just moved to a new house and came into another issue with my computer. Before, the original issue was that my computer would freeze if I go idle from the keyboard and mouse after 8-10+ minutes. Weird thing about it is that it never happened whenver I was on the game “Fortnite” main menu screen. I couldnt get any real answers for my issue.

The day I move in, I setup my computer and it worked perfectly other than the idle freezing issue. Next day, I get on and reboot my pc becuase I couldnt leave it on due to the idle freezing if I was sleeping. But I get on for 5-10 minutes opening discord, spotify, and a game and it freezes on me. I reboot the Pc and it does it the second time. 

Now I have an even worse issue. I don’t know how to fix it at all. And if I did find there issue, I wouldn’t know where to start. 

If I load the pc in Safe Mode, it works perfectly fine. Doesn’t freeze after a couple of minutes and it doesn’t freeze if I go idle either. 

I tried to factory reset my computer but by the time it reaches 40-50% it freezes and I can’t do anything to it basically. 

Also, if you can help me and solve my issue. I’ll really appreciate it. The last post I did was with a guy helping but took him 1-2 days for a reply which I need fast and detailed replys. 

He explained to me that certain things we will do but never said if I should be doing it in Normal Startup or Safe Mode. 

Please help

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-04-15T20:21:15+00:00

    0 records found :(

    CM6330_CM6630_CM6730_CM6830_M11AA-8

    Also is this what you wanted me to download? 

     cant even upload the picture

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  2. Greg Carmack 24,785 Reputation points Volunteer Moderator
    2018-04-15T20:18:24+00:00

    You want to study any newer BIOS update and read it's Download page to see what it solves as it might not really be needed. If it is, then follow the installation instructions precisely on both the download page and in the Read Me file inside the download. We can help you. As long as there is no power loss it should not be a problem. But it also might not be necessary if there aren't germane improvements.

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  3. Greg Carmack 24,785 Reputation points Volunteer Moderator
    2018-04-15T20:16:38+00:00

    Go to the Asus Support Downloads web page here and put in the full model number: https://www.asus.com/support/Download-Center/

    Compare the latest drivers available for your model to the presently install version in Device Manager reached by right clicking the Start button. Download and install any newer. Start with chipset (which will be components under System devices and SATA controller), then Display, then Sound, network, USB, all others.

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  4. Anonymous
    2018-04-15T19:56:56+00:00

    Also, where do I check what driver i have for the support part with the sticker? I’m super new to all of this.

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  5. Anonymous
    2018-04-15T19:53:03+00:00

    The only issue I have with BIOS is I don’t know how to update it and people say I’ll brick my PC and I looked up my model and company and googled it and got no downloads for it either. Couldn’t find it. It was a ASUS and its year was 2013

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