Windows 10 automatic update caused intel ac 9560 code 10 error

Anonymous
2018-09-01T15:06:19+00:00

So my laptop was working fine, then suddenly the internet cut off, since then I can't connect to wifi.

I found out that there is no wifi option in the network settings.

After that, I also found out that intel wireless AC- 9560 encountered a code 10 error in device manager.

I checked windows uodupd and it said that there was an update installed today. I tried uninstalling that, and the wifi wifi is still broken.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-02-04T13:02:30+00:00

I had the exact same problem on an Asus gaming laptop. I went into the device manager, disabled the driver, restarted, then went back into device manager and enabled and it worked immediately. Didnt have to go through bios. Good luck.

Was this answer helpful?

300+ people found this answer helpful.
0 comments

88 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-02-06T03:46:15+00:00

    SOLUTION: I  had the same problem and I fix it by uninstalling and reinstalling the Intel PROset/Wireless Software.

    Finally, I'm able to fix this issue after struggling for 2 days. 

    Below thread helped me

    https://answers.microsoft.com/en-us/windows/forum/all/windows-10-automatic-update-caused-intel-ac-9560/b1337f09-9ef1-4a0e-8193-5f0254029325?page=2

    I faced the exact issues mentioned in the above thread.

    So I uninstalled IntelPROSet Wireless Software via Add or Remove programs and reinstalled the latest version downloaded from Intel site below (I downloaded it on another laptop, copied via pendrive to problematic laptop).

    https://downloadcenter.intel.com/download/28503/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10.

    Thanks,

    Pavithara

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  2. Anonymous
    2019-02-25T12:40:11+00:00

    Thanks for your reply.

    I've actually tried doing that with no avail. In then end, resetting my laptop fixed it.

    Hi hendrick, have you experience the problem again after you fixed that with resetting your laptop? my problem is similar to you. I have repaired that but the problem still keep coming when i play games or something.

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-03-06T21:44:33+00:00

    Hey there, 

    I understand your problem and it happened to me just now. I figured out a way to solve it. Shutdown your system and goto the BIOS by repeatedly pressing f2, then navigate to network settings and enable "wake up with wireless adapter", then save and exit. this should work for you.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2019-04-29T11:18:17+00:00

    FOLKS-

    I went to Intel.com and installed the Driver Support Assistant. It scanned for a new driver, and installed it (upgrade from 20.0.03 to 21.0.05)

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments