Windows 10 automatic update caused intel ac 9560 code 10 error

Anonymous
2018-09-01T15:06:19+00:00

So my laptop was working fine, then suddenly the internet cut off, since then I can't connect to wifi.

I found out that there is no wifi option in the network settings.

After that, I also found out that intel wireless AC- 9560 encountered a code 10 error in device manager.

I checked windows uodupd and it said that there was an update installed today. I tried uninstalling that, and the wifi wifi is still broken.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2019-02-04T13:02:30+00:00

I had the exact same problem on an Asus gaming laptop. I went into the device manager, disabled the driver, restarted, then went back into device manager and enabled and it worked immediately. Didnt have to go through bios. Good luck.

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  1. Anonymous
    2019-07-15T19:27:16+00:00

    Even i started facing same problem..

    Just do hard shutdown for 1 min.. And open ur system bro... It works

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  2. Anonymous
    2019-07-03T21:02:38+00:00

    Download the drivers from here and install it. It fixes the problem immediately!

    https://downloadcenter.intel.com/download/28794/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=99446

    Ugh this morning I suddenly had no working WiFi device on my laptop and got the dreaded "Wireless AC 3158 Adapter is experiencing  driver or hardware related problems" so I downloaded the drivers and get this: 

    7/3/2019 9:47:34 AM Device installed (netwtw04.inf_amd64)

    Driver Management concluded the process to install driver netwtw04.inf_amd64_b840551c516f2cb4 for Device Instance ID PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\30E37AFFFFC33ECB00 with the following status: 0x0.

    and this:

    Divice not started (netwtw04)

    Device PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\30E37AFFFFC33ECB00 had a problem starting.

    Driver Name: oem74.inf

    Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}

    Service: Netwtw04

    Lower Filters: 

    Upper Filters: vwifibus

    Problem: 0xA

    Problem Status: 0xC0000001

    Should I uninstall the old driver and then reinstall the new one?  The current not-working driver is 19.51.22.2 and I know the new one is a 21.20.0  The actual product is Intel® Dual Band Wireless-AC 3168.  Under the Driver tab in Properites I can get Driver Details, Update Driver, Roll Back Driver (which is grayed out), Disable Device and Uninstall Device.  But Uninstall Device is not the same as Uninstall Driver, right?

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  3. Anonymous
    2019-06-27T04:49:04+00:00

    Download the drivers from here and install it. It fixes the problem immediately!

    https://downloadcenter.intel.com/download/28794/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters?product=99446

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  4. Anonymous
    2019-05-09T23:20:46+00:00

    I found this easy fix on another forum and it worked for me and lots if others.  Sharin’ the love...

    Hit restart on your laptop. Then spam f2 while it's rebooting. That should pull up the BIOS menu. Navigate to wireless and set the first value to factory defaults. Restart<br> your machine again and WiFi should be working again like normal.<br><br><br><br> <br> ---

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