Windows 10 Cumulative Update KB4103721 Version 1803

Anonymous
2018-05-08T20:10:41+00:00

This update has some serious issues, specifically. Do NOT install this update after updating to Windows 10 version 1803. It will prevent your computer from booting up. I am stuck on the spinning circle for a long time. I have to use a Windows 10 USB to boot into the Troubleshooting and use Command Prompt to boot into safe mode. Please fix this update!

UPDATE: I have a tutorial on how to fix that:

https://www.youtube.com/watch?v=7Qiy4yxYHXc

Windows for home | Windows 10 | Windows update

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Anonymous
2018-05-11T20:33:05+00:00

I discovered that if you installed a program from Iobit (like Driver Booster, for example) it creates a service called "LiveUpdate" with full name, as I remember, "LiveUpdateSvc".

Even if you remove the program the service will remain and this cause the KB4103721 update to fail to boot Windows after the update.

Uninstall all Iobit programs and remove the service from the administrator command prompt typing "sc delete LiveUpdateSvc" (check it is the correct service name) and then you will be updating Windows without any problem.

I experienced this issue on two computers and this has been the solution.

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  1. Anonymous
    2018-05-11T15:17:45+00:00

    That might be the reason for me too, I have Syncovery installed too.

    So it seems we now already have found 2 causes: IoBit and Syncovery. 

    Both Programs are relatively common, why the hell MS don't run proper tests before sending updates? As before mentioned I will now refuse all updates until MS is able to deliver reliable updates.

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  2. Anonymous
    2018-05-11T15:48:33+00:00

    Hello Pascal,

    you're absolutely correct with your (French) description how to use WUMT, but as I already outlined it's (very likely) not KB4103721, which is causing the issues ... the problem is there already with 17134.1 (leading to "black screen" situations in my case after installing an AMD driver update or running CCleaner, resolved by disabling the mentioned Syncovery VSS service) ... KB4103721 at the end of the day is suffering from an (compatibility) issue already delivered with 1803.

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  3. Anonymous
    2018-05-11T15:52:37+00:00

    Me Too.... Due to this I've to Disable Windows update temporarily.

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  4. Anonymous
    2018-05-11T15:54:35+00:00

    Hello R.Gold,

    as I already mentioned in my first summary and then also to Pascal (in my reply to him a few minutes ago), the problem very likely is there already in 17134.1 and not caused specifically by KB4103721.

    In regard to "Syncovery", fortunately the contained & installed VSS helper service (triggering the "black screen") is nothing someone really needs (as copying locked/open files very often leads to corrupt data anyway), so you should move on by either manually disabling this service (in "msconfig" or "autoruns") or deinstall & reinstall "Syncovery" (without selecting the VSS helper service).

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