Windows 10 Cumulative Update KB4103721 Version 1803

Anonymous
2018-05-08T20:10:41+00:00

This update has some serious issues, specifically. Do NOT install this update after updating to Windows 10 version 1803. It will prevent your computer from booting up. I am stuck on the spinning circle for a long time. I have to use a Windows 10 USB to boot into the Troubleshooting and use Command Prompt to boot into safe mode. Please fix this update!

UPDATE: I have a tutorial on how to fix that:

https://www.youtube.com/watch?v=7Qiy4yxYHXc

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-05-11T20:33:05+00:00

I discovered that if you installed a program from Iobit (like Driver Booster, for example) it creates a service called "LiveUpdate" with full name, as I remember, "LiveUpdateSvc".

Even if you remove the program the service will remain and this cause the KB4103721 update to fail to boot Windows after the update.

Uninstall all Iobit programs and remove the service from the administrator command prompt typing "sc delete LiveUpdateSvc" (check it is the correct service name) and then you will be updating Windows without any problem.

I experienced this issue on two computers and this has been the solution.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

331 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-05-09T15:23:42+00:00

    Same problem on all eight PCs - from intel 7 cpus to amds.  What a nightmare.  Like everyone else still waiting for some solution from Microsoft.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-09T14:56:02+00:00

    I did. But If I want to shut down my PC I only get these options:

    • Sleep
    • Update and Shutdown
    • Update and restart

    So I wonder, even though I did turn off the update service, how can I shut down my PC without updates being installed?

     Well if it's not waiting to install the updates already, a "cmd" window then type shutdown /f /s & hit enter

     Otherwise let it shutdown, restore the the previous version like I did, come up with no network enabled (off wifi or unplug network / lan line), disable updates, reboot, create a NEW system restore point, then hope that MS gets its act together and pulls it.

     I have a SRX case open already & can't get them to acknowledge a problem, they're telling me it's a GPO problem that I should disable all GPOs and allow the update, it's remarkable these people get employment in my field, insulting really.

     As for another suggestion to disable "Advanced System Care 11" .. & try to patch again Interested in that solution ....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-09T14:48:57+00:00

    I did. But If I want to shut down my PC I only get these options:

    • Sleep
    • Update and Shutdown
    • Update and restart

    So I wonder, even though I did turn off the update service, how can I shut down my PC without updates being installed?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-05-09T14:48:49+00:00

    This worked for me:

    1. Right click on start.
    2. Click run.
    3. Type msconfig
    4. Click the "Services" tab.
    5. Uncheck the "Advanced System Care 11" service.
    6. Click ok.
    7. Click "restart your computer".
    8. Update KB4103721 as normal. re-enable the service is you want.

    Confirmed as a fix on both of my machines with this issue.

    Or short answer? Uninstall Advanced System Care 11 and reinstall it after you update windows.

    Was this answer helpful?

    0 comments